Job summaryThe Pre operative Department at ULHT is looking for a skilled and dynamic administrator to work in their busy Lincoln office where no two days are the same.Part time position at Lincoln County and Pilgrim Hospital pre op unit. 32.5hrs per week.The successful applicant will have excellent communication and administration skills with recent experience of working in a busy environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our staff and patients are always supported with expert admin help.If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the pre op team could be right for you.Main duties of the jobBooking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informedArranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followedAccurately recording appointment outcomes and other data relating to patients in a timely mannerEnsure patients receive all relevant information in a timely, accurate and effective wayAnswering patient queries or escalating where requiredAbout usOur Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.Job descriptionJob responsibilitiesWhat should you do next?Have a look at the job description( which is currently under review and not specific to pre op assessment) and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!Person SpecificationQualificationsEssential2 GCSE's grade C or above in Maths and English.NVQ2 or equivalent in relative subject, ie Customer Care SkillsDesirableKnowledge of PASEuropean Computer Driving Licence or equivalentExperienceEssentialWorking knowledge of Microsoft Office packagesWorking with the public.DesirableWorking within a health care environmentSkillsEssentialAbility to work on own initiativeAbility to provide good customer careGood communication skills, both written and verbalDemonstration of Trust values and behavioursDesirableKnowledge of waiting list managementSpecific RequirementsEssentialAbility to maintain confidentialityAbility to work flexibly and in a changing environmentAbility to work independently as well as in a teamAbility to work within tight timescales and prioritiseResponsible attitudeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameUnited Lincolnshire Hospitals NHS TrustAddressLincoln County HospitalGreetwell RoadLincolnLN2 5QYEmployer's websitehttps://www.ulh.nhs.uk/ (Opens in a new tab)