Job summaryThe TLHC Programme is new to Leicester, Leicestershire and Rutland and the communications and engagement Senior Project Officer will be critical to the establishment, operational rollout and onward management of the programme from a communication and engagement perspective.Main duties of the jobThe post holder will be an integral member of the TLHC Programme Team and will:Create, manage and implement evidence-based communications and engagement plans to support the TLHC programme in LLR, including stakeholder and community engagement and communications and marketing activities.About usOur new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).We have four primary goals:high-quality care for all,being a great place to work,partnerships for impact, andresearch and education excellenceAnd we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:we are compassionate,we are proud,we are inclusive, andwe are one teamThis is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.About the University Hospitals of Leicester NHS Trust:http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/Job descriptionJob responsibilitiesSupport the development and management of strong working relationships with communities and stakeholders including local authorities, voluntary organisations, the NHS healthcare system, community organisations and patient groups for the progression of the TLHC programme.Adopt highly innovative approaches to developing strong and meaningful relationships with stakeholders and online and offline communities including a group of community champions, leaders, or spokespeople.Manage stakeholder mapping and analysis for TLHC to identify the levels of participation, interest and influence and determine how best to involve and communicate with each community and stakeholder group.Lead and work collaboratively with teams and individuals across the organisation to support the management and interaction with communities and stakeholders.Be responsible for the collaborative working with external organisations including the local authority Healthwatch, Voluntary Action Leicester and other overarching bodies to reach out to organisations and involve them in the work of the NHS.Be responsible for seeking out and working with, local resident, and community groups to develop proactive working relationships to understand their insights and issues and influence decision making affecting their communities.Lead stakeholder meetings and events including PPG Networks, voluntary and community sector meetings and meetings with communities of interest and ensure feedback of responses are fed into the Insights and Marketing Research Hub and influence decision making and transformation.Prepare and manage workshops, roundtable discussions and forum logistics including agendas, projects plans and production of insights reports.Ensure that we capitalise from the fast-developing digital engagement world and investigate innovative digital engagement techniques and tools to improve our methods of engagement with communities and stakeholder.Provide effective leadership and management of high quality, far-reaching public engagement, and consultations in line with our statutory duties across a range of communities ensuring that activities and outcomes are legally compliant and show best practice for obtaining relevant involvement in major transformation projects.Ensure that the success of the TLHC programme in LLR is celebrated and recognised.Act as lead specialist and primary contact for all information requests around communications and engagement related to TLHCs.Ensure that reducing health inequalities and improving population health is at the heart of our communication and engagement strategy for TLHC.Ensure that all activities are documented, evaluated, and reported.Person SpecificationTraining & QualificationsEssentialEducated to degree level or equivalent level of experience of working at a similar level in specialist area.Further training or significant experience in the field of communications and engagement to master's degree level or equivalentCommitment to Trust Values and BehavioursEssentialoMust be able to demonstrate behaviours consistent with the Trust's Values and BehavioursExperienceEssentialExperience of writing a range of communications and marketing materials for different audiences (eg newsletters, articles for trade press, social media, websites)Experience of managing media enquiries and pro-active media relationsPrevious experience in business/project managementExperience and understanding of evaluating and measuring the performance of communications and engagement activities.Experience in engagement and stakeholder and community management.Experience of providing business support to senior managers and managing relationships between senior professionals.DesirableComprehensive knowledge of project management and/or health information systems development.Workforce development knowledge and experience.Previous experience in similar role in public sector. A good understanding of the health and social care environment and roles and responsibilities within it.Communication and relationship skillsEssentialProfessional, with ability to remain calm and efficient under pressureApproachable, reliable, decisive, tactful, motivated, respectful, and supportive.Report writing - Proven ability to write clear and concise briefing papers and materials.Ability to present information verbally to a range of stakeholders in a way that is suitable for the audience.Able to provide and receive complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to various groups.Evidence of building effective working relationships with clinical leaders, partner organisations and other stakeholdersAble to use a range of communication channels to build relationships and manage barriers to effective communication.Analytical and Judgement skillsEssentialCan judge highly complex facts/situations requiring interpretation.Ability to analyse and interpret highly complex information and translate into clear messages/ presentations.SkillsEssentialAttention to detail combined with the ability to extract key messages from highly complex and sensitive analysisTakes decisions on difficult and contentious issues where there may be several courses of action.Ability to analyse and interpret highly complex and sensitive information, pre-empt, and evaluate issues, and recommend an appropriate course of action to address the issues.Advanced keyboard skillsProblem solving skills and ability to respond to sudden unexpected demands.Strategic thinking - ability to anticipateConsistently thinks about how their work contributes to better outcomes for patients.Planning and organisation skillsEssentialAble to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.Plan and organise a broad range of complex activities.Formulate and adjust plans to inform strategic direction and timelines that may involve uncertainty at speciality level.Project planning in all aspects of the business area when required.Formulate policies and procedure where requiredEqulity, Diversity and InclusionEssentialAble to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needsOther requirements specific to the roleEssentialAbility to provide, receive and present highly complex, sensitive, or contentious information to large groups.Able to manage and prioritise conflicting demands/strands of work/projects and work simultaneously where needed.DesirableSelf- critique of work and development needs.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameUniversity Hospitals of Leicester NHS TrustAddressCounty Hall, LeicesterLeicesterLE3 8TBEmployer's websitehttps://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)