Job summaryPatient Pathway Co-ordinatorDepartment: Women's HealthBand 4 £25,147 - £27,596 per annumHours: 37.5 per week, all MKUH roles will be considered for flexible workingAn exciting opportunity has arisen to join the Women's Health Admin Hub as a Patient Pathway Co-Ordinator. This is a full-time role. The main role of a patient Pathway Co-ordinator is to provide excellent customer service to patients, validate the PTL, utilise capacity, attend MDTS, support clinicians with their administrative duties and support the Operational Management Team.Women's Services is a dynamic and fast paced department, where no two days are the same. It is therefore essential that you have a flexible approach and a 'can do attitude'. You will work as part of a team, as well have an individual workload. Excellent communication skills, both written and verbal are essential to this role.Please contact Jessica Grewal for further information.To find out more about the Milton Keynes Hospital Trust objectives visit http://nww2.mkhospital.nhs.uk/objectivesMilton Keynes is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.Interview date: 25/07/2024Main duties of the jobTo ensure a safe and smooth pathway for all patients, from the point of referral to discharge.Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.Supporting operational teams to deliver an efficient and effective outpatient service.Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.About usOur staff are the happiest NHS staff; MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.' (NHS Staff Survey 2023).You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:Free on-site parkingFree tea and coffeeGreat flexible workingopportunitiesDiscounted gym membershipLease car schemeGenerous annual leave and pension schemeOn site nursery (chargeable)Extensive staff health and well-being programmeMilton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.Job descriptionJob responsibilitiesSupporting clinical and operational teams to deliver an efficient and effective outpatient service.Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.Identifying process issues and making suggestions for changesPlease refer to the attached Job Description for more information on the role.MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.Person SpecificationQualifications and knowledgeEssentialGood general education including English at GCSE (Grade C or above) or equivalentNVQ Level 3 or relevant equivalent experienceStrong IT skills in relation to Microsoft packagesDesirableECDL qualification or equivalentExperienceEssentialCustomer care work experience or previous clerical experienceAbility to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficientlyExperience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systemsDesirableExperience of transcribing dictation or copy typingSkillsEssentialExcellent word processing skills / computer skillsEvidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitorsGood administrative skillsStrong organisational skills with ability to prioritiseGood attention to detailAbility to make decisions using own initiativePersonal and people developmentEssentialWillingness to attend training sessions to develop self and improve service provided to patientsCommunicationEssentialEffective verbal and written communication skillsGood telephone mannerGood all round communication skillsGood customer service skillsSpecific requirementsEssentialAble to perform the duties of the post with reasonable aids and adaptationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameMilton Keynes University Hospital NHS Foundation TrustAddressAdmin Hub - Obstetrics and Gynae (Dept)Milton Keynes HospitalMilton Keynes HospitalMK6 5LDEmployer's websitehttps://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)