Job summary We have an exciting vacancy within the Access & Triage Team at Tanworth Lane for an Access & Triage Coordinator to join our team. You will be an integral part of the triage team, providing a professional and effective response to the patients who access our services. This will be both online and over the telephone sign posting patients correctly to ensure they receive the right care, at the right time by the right healthcare professional for their individual care needs. You will provide support to the clinical triage team, designing and monitoring rotas, managing the appointment system and providing support and training for the administrative staff. Main duties of the job The post holder will deliver a service in a proactive and engaging manner following the guidelines and protocols of triage. Probe and question patients effectively and document patient information with a high level of accuracy and appropriateness. Managing and monitoring the triage rotas and appointment system. Processing both online and telephone requests for appointments, visits and telephone consultations ensuring patients are directed to the appropriate healthcare professional. Initiating contact with and responding to requests from patients, other team members and associated agencies and providers. Promote, advise and assist patients accessing services via online portals. Work closely with the triage clinicians, offering administration support via inhouse systems. About us Tanworth Lane Surgery is part of a wider group of GP Practices working together. Flexibility to work at the other premises when requested is required as part of this role. The locations of the other key GP Practices are listed below but are not exclusive. Other locations may be added to this list. You may also be expected to travel to alternative locations for training and development Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA If you are interested in applying to be a Access & Triage Coordinator with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to humanresources.gps@nhs.net by 16 May 2025. Please see the full Job description Details Date posted 09 May 2025 Pay scheme Other Salary £14.40 an hour Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A2634-25-0906 Job locations 198 Tanworth Lane Shirley Solihull West Midlands B90 4DD Job description Job responsibilities Utilise the enhance/ improving access services ensuring you are up to date with the signposting resources across the locality. Providing clerical assistance to triage staff as required. Assisting in data collection to improve services and shape service provision. Supporting and training administrative staff within the organisation. Proactively seek to develop and maintain knowledge and skill sets required within your role.Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information. Ensuring that patent data is kept confidential at all times and is shared on a need-to-know basis only. Understand responsibility of self and others regarding the Freedom of Information Act. Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Job description Job responsibilities Utilise the enhance/ improving access services ensuring you are up to date with the signposting resources across the locality. Providing clerical assistance to triage staff as required. Assisting in data collection to improve services and shape service provision. Supporting and training administrative staff within the organisation. Proactively seek to develop and maintain knowledge and skill sets required within your role.Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information. Ensuring that patent data is kept confidential at all times and is shared on a need-to-know basis only. Understand responsibility of self and others regarding the Freedom of Information Act. Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Person Specification Qualifications Essential Qualifications showing good English and numeracy skills such as GCSE A-C in English and Maths Desirable Care Navigation experience or training Experience Essential Experience of working within multi-disciplinary team environments Experience working in an NHS/healthcare environment in an administrative capacity Experience of clinical triage Experience of training and developing junior staff Desirable Knowledge of how the NHS works, including primary care and PCNs Computer literate with an ability to use SystmOne Person Specification Qualifications Essential Qualifications showing good English and numeracy skills such as GCSE A-C in English and Maths Desirable Care Navigation experience or training Experience Essential Experience of working within multi-disciplinary team environments Experience working in an NHS/healthcare environment in an administrative capacity Experience of clinical triage Experience of training and developing junior staff Desirable Knowledge of how the NHS works, including primary care and PCNs Computer literate with an ability to use SystmOne Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name GPS Healthcare Address 198 Tanworth Lane Shirley Solihull West Midlands B90 4DD Employer's website https://www.gpshealthcare.co.uk/ (Opens in a new tab) Employer details Employer name GPS Healthcare Address 198 Tanworth Lane Shirley Solihull West Midlands B90 4DD Employer's website https://www.gpshealthcare.co.uk/ (Opens in a new tab). Location : 198 Tanworth Lane, Shirley, B90 4DD Solihull, West Midlands, United Kingdom