Job summary Starting salary £24,625 pa. Require a committed individual to work within Therapies Administration. Responsible for supporting the SALT Head of Service and co-ordinating the SALT administration support on a daily basis. You will have previous clerical experience and excellent communication and organisational skills. It is essential that you have the ability to organise and prioritise your own workload and achieve deadlines. You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent, and have audio-typing skills. Knowledge of email and Microsoft packages is essential. Knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the Department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable, and you will be willing to undertake any necessary training in these to support the role. You will be responsible for managing SALT Head of Service diary, minute taking, collating information, dealing with queries, room booking etc. You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence. We are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Please consider this when making your applic ation. Please visitGov.UKfor further information Main duties of the job The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The Team is responsible for providing Reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow-up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters, discharge letters etc. You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone. You will be responsible for overseeing the daily allocation of work to Clerical Officers. About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Details Date posted 14 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9155-CSAC-0425-51-2 Job locations Trust Headquarters Sunderland Royal Hospital Sunderland SR4 7TP Sunderland Children's Centre Durham Road Sunderland SR3 4AG Cleadon Park PCC The Nook South Shields NE34 8PS South Tyneside Nhs Foundation Trust Harton Lane South Shields Tyne And Wear NE34 0PL Job description Job responsibilities The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Job description Job responsibilities The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Person Specification Experience Essential Experience and good working knowledge of e-mail and Microsoft packages. Supervisory / people-management skills with experience of supervising/supporting staff. Ability to line-manage team members. Ability to prioritise own and others' workload. Developed keyboard/typing skills (through practice). Ability to resolve informal complaints and conflict. Planning and organisational skills to manage own workload effectively. Evidence of effective communication skills. Customer service experience. Knowledge of patient administration systems acquired through on-the-job training and experience (NVQ Level 2 equivalent). Experience of working in a busy office environment with experience of prioritising workloads. Experience of working as part of a team, co-operating with other team members to achieve deadlines. Ability to use Windows-based IT systems at basic level. Desirable Knowledge of the NHS. Other Desirable Please provide a contact telephone number. Physical Skills Essential The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen. Required to physically lift bags or boxes containing medical records, orthotic products and department stock. Qualifications Essential Evidence of good standard of education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2). Relevant work experience in an office environment or NVQ Level 3 in Business Administration. Skills & Knowledge Essential Good verbal, written and interpersonal skills. Excellent attention to detail and focus to ensure accurate input data. Desirable Knowledge of Meditech V6. Knowledge of Medisec. Knowledge of Oracle. Knowledge/awareness of Data Protection and Information Governance guidelines. Person Specification Experience Essential Experience and good working knowledge of e-mail and Microsoft packages. Supervisory / people-management skills with experience of supervising/supporting staff. Ability to line-manage team members. Ability to prioritise own and others' workload. Developed keyboard/typing skills (through practice). Ability to resolve informal complaints and conflict. Planning and organisational skills to manage own workload effectively. Evidence of effective communication skills. Customer service experience. Knowledge of patient administration systems acquired through on-the-job training and experience (NVQ Level 2 equivalent). Experience of working in a busy office environment with experience of prioritising workloads. Experience of working as part of a team, co-operating with other team members to achieve deadlines. Ability to use Windows-based IT systems at basic level. Desirable Knowledge of the NHS. Other Desirable Please provide a contact telephone number. Physical Skills Essential The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen. Required to physically lift bags or boxes containing medical records, orthotic products and department stock. Qualifications Essential Evidence of good standard of education in numeracy and literacy at minimum GCSE C/4 Grade or equivalent (Level 2). Relevant work experience in an office environment or NVQ Level 3 in Business Administration. Skills & Knowledge Essential Good verbal, written and interpersonal skills. Excellent attention to detail and focus to ensure accurate input data. Desirable Knowledge of Meditech V6. Knowledge of Medisec. Knowledge of Oracle. Knowledge/awareness of Data Protection and Information Governance guidelines. Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Trust Headquarters Sunderland Royal Hospital Sunderland SR4 7TP Employer's website https://www.stsft.nhs.uk (Opens in a new tab) Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Trust Headquarters Sunderland Royal Hospital Sunderland SR4 7TP Employer's website https://www.stsft.nhs.uk (Opens in a new tab). Location : South Tyneside Nhs Foundation Trust, Sunderland Royal Hospital, SR4 7TP Sunderland, United Kingdom