Job Purpose: Responsible for providing exceptional administrative support to our customers, service providers and the Customer Operations team, the Administrative Support Specialist plays a pivotal role towards meeting our challenging customer success targets. A varied and accountable role that holds responsibility for accurate database recording, processing and managing work requests through to billing, supporting our customers through the onboarding process, customer mailings and control reporting. Passionate about great customer service, attention to detail and working as part of a highly motivated team, the Administrative Support Specialist will always maintain the highest possible standards and ensure a timely and responsive service is provided. Please note that this is a hybrid working post, with a minimum requirement of 2 days each week attendance in SIS offices in MediaCityUK (rising to 3 later this year). The Administrative Support Specialist should be available to attend SIS offices as the performance of the activities of the role requires. Attendance at external customer meetings, customer events and company meetings may be required at times. Outline of Responsibilities The main responsibilities of the Administrative Support Specialist are set out below: Technical Administration Responsible for maintaining accurate customer records including all required contact details for use in routine communications (advisories, alerts, commercial messaging and contractual notices). This includes updates required as part of decommissioning customers Undertake all required contract and billing administration via SAGE and other business systems to process work requests. This must be undertaken in a timely manner, ensuring accuracy always Accountable for service activations, decommissioning and stock issue/returns for customers Reconciling and updating records in our CRM Responsible for preparing data for customer mailings, processing mail merges and fielding responses Responsible for taking notes from the routine weekly team meeting which accurately record the discussion points, actions and ownership. Notes must then be distributed to all attendees and stored. Governance Production of allocated control reports in a timely manner and taking appropriate action to investigate and correct any anomalies identified Undertake regular required checks to ensure services are being provided to customers in line with contracts and media rights and that all revenue is being recognised Service Providers are 3rd parties that consume our services for onward distribution to our customers. Governance of them forms part of this role and includes: Managing the process as set out in agreements for activations and cessations, ensuring required end-user licensing is in place Accountable for undertaking routine reconciliations with 3rd party service providers to ascertain supply to all end users is in line with commercial agreements Personal Specification: Qualifications Minimum of 5 GCSE’s including English and Maths Microsoft Office – Excel, Word, Power Point and Visio – Level II (Intermediate) as a minimum Experience & Knowledge Extensive experience in an administration role Experience of working within the betting industry preferable Demonstrable experience of being an active member of a cross functional operational team Abilities & Skills High attention to detail is absolutely key to this role Ability to prioritise and manage workload effectively Ability to think logically, break things down and recognise cause and effect in actions taken Outstanding time management and organizational skills. Meeting deadlines and ability to manage multiple tasks simultaneously Excellent documentation skills Confident communicator – both written and verbal – with good listening skills Innovative and committed to continuous improvement, actively seeking out ways to improve Must have a “no excuses” mindset. Ability to do what needs to be done Positive and flexible attitude. Adopts a positive approach to change, motivating others to deliver an excellent customer experience Proven track record of building and maintaining collaborative and productive internal and external relationships Highly motivated, tenacious and a self-starter able to rely on using own initiative Team player who takes ownership – reliable, honest and committed Ability to handle pressure and work in a fast-paced environment Organised with a sense of urgency Appetite for continual learning Unquestionable integrity Sports Information Services. Location : Milton Keynes, Buckinghamshire, United Kingdom