Job summary The postholder will supervise the provision of an efficient Urology admissions and secretarial team. The postholder is expected to manage a team of staff including secretaries, admission coordinators and administrative assistants. The role will ensure appropriate support to the department ensuring the right task is undertaken by the right resource along with appropriate training. The postholder supports the Lead Coordinator and the general management team in the delivery of two week wait targets, 18 week waiting times and diagnostic targets for Urology. This will include administration support to enable provision of patient care. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The postholder may be expected to cross-cover when required the Band 4 for Vascular and Breast. Previous applicants need not apply Main duties of the job The post reports to the Lead Coordinator - The post holder will line manage/supervise the secretarial, admission and administrative staff and take the lead role in their training, education and development and for quality checking work outputs. - Manage sickness absence to ensure effective staff utilisation, application of HR policies and procedures, taking first line disciplinary action, participating in the recruitment process and conducting annual staff appraisals. - Provide first line management pursuit of harassment and/or bullying complaints on behalf of team members in relation to aggressive or abusive patients or colleagues. - Take responsibility for maintaining data quality provided by the reception team and understand these revenue implications for the Trust. About us We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Details Date posted 13 May 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year (pro rata if part time) Contract Permanent Working pattern Full-time Reference number 318-25-T0358 Job locations Cheltenham General Hospital Cheltenham GL53 7AN Job description Job responsibilities Please see the attached job description and person specification for more information on the main responsibilities of this vacancy. Job description Job responsibilities Please see the attached job description and person specification for more information on the main responsibilities of this vacancy. Person Specification Qualifications Essential Educated to GCSE level - Minimum Grade C in Maths and English Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint Medical Secretary Diploma or equivalent experience Experience Essential Proven administrative experience including initiating and maintaining office systems Substantial medical secretarial experience Experience of hospital admission procedure and process Experience of managing own workload Proven Supervisory Experience Knowledge / Skills Essential Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people. Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines. Excellent attention to detail with ability to input data accurately Knowledge of managing hospital waiting list Desirable Knowledge of HR policies Person Specification Qualifications Essential Educated to GCSE level - Minimum Grade C in Maths and English Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint Medical Secretary Diploma or equivalent experience Experience Essential Proven administrative experience including initiating and maintaining office systems Substantial medical secretarial experience Experience of hospital admission procedure and process Experience of managing own workload Proven Supervisory Experience Knowledge / Skills Essential Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people. Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines. Excellent attention to detail with ability to input data accurately Knowledge of managing hospital waiting list Desirable Knowledge of HR policies Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust Address Cheltenham General Hospital Cheltenham GL53 7AN Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab) Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust Address Cheltenham General Hospital Cheltenham GL53 7AN Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab). Location : Cheltenham General Hospital, GL53 7AN Cheltenham, United Kingdom