Apprentice Customer Service Assistant Job description An exciting opportunity has arisen to work with the Housing Support and Accommodation Service as an Apprentice Customer Support Assistant. This is a two-year apprenticeship where you will study at Level 2 for Customer Service apprenticeship on a day release. It is desirable that candidates have the following at the point of application or be prepared to work to this during the apprenticeship: Maths (Grade 4) or Functional skills Level 2 English (Grade 4) or Functional skills Level 2 Earn & Learn You can expect to develop your skills, knowledge, and experience, enabling you to successfully complete your apprenticeship. These skills will equip you to undertake the full duties of the Job Description, to work as part of a team and support vulnerable single adults and families in their temporary accommodation. Upon completion of your apprenticeship you will earn a Grade 3 salary, starting at £24,584 annually, as of today’s rate of pay. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check. You will be required to work towards a Level 2 Customer Service qualification. If applicable you will also undertake Maths and English lessons. Please note that this is essential and is non-negotiable. If you would like some support with completing the application form, please contact or The successful applicants will work be expected to work on a rota basis City Wide. We have four offices across the city plus a large portfolio of dispersed temporary accommodation. You will be expected to work from more than one site each week. Working as part of a team and with training in place, you will: Have an effective telephone manner. Provide a friendly in-person reception to customers. Gather and process customer information. Maintain office administrative systems. Liaise with internal and external partners Successful applicants must also have: Good numeracy and written skills An ability to use Microsoft IT and other relevant systems. You will be working towards: An ability to interpret and follow procedures, policies, and legislation. Experience of general office-based administration systems and procedures We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. You need to be someone who can work independently or as part of a team. You need to be able to work in a fast paced, dynamic environment where no two days are the same. We are investing in our workforce and are promoting opportunities to our under- represented groups. We value equality, diversity, and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. Under the Disability Confident Scheme, disabled applicants who meet the essential criteria of this job, are guaranteed an interview. Full- time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities, which benefit you and the Council. All successful candidates will be required to complete a Basic DBS check. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our . Sheffield City Council. Location : Sheffield, South Yorkshire, United Kingdom