Job summary The booking office administrator is responsible for providing and delivering a high standard of customer care to Paediatric patients within Barnet and Chase Farm. The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait). The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The post-holder will work as part of team within the Paediatric department helping to support and cross cover where needed. This role will require cross cover for both Graseby House and Chase Farm. Main duties of the job Co-ordinate clinic around clinician and Registrars availability Adhoc Clinic Build Clinic cancellation Co-Ordinate Child Protection medicals Book new and f/up appointments Book Blood test appointments Deal with Clinician in-box and emails from other sources Telephone query Update choose and book list Update OPWL Outcome clinics Envoy patients RTT Luna validation Deal with incoming and outgoing post Update patients' demographics About us North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches. We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities. Take a tour of our hospital here Details Date posted 14 May 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-7134479 Job locations Chase Farm Chase Farm Hospital Paediatric Department The Ridgeway Enfield EN2 8JL Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of dealing with non-routine and complex problems Desirable Experience of managing and prioritising own workload and working to deadlines Skills and aptitudes Essential Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Knowledge of Cerner and Luna Ability to learn and assimilate information quickly Awareness of National and Trust pathway targets (such as 18 week RTT target) Personal qualities and attributes Essential Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of dealing with non-routine and complex problems Desirable Experience of managing and prioritising own workload and working to deadlines Skills and aptitudes Essential Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Knowledge of Cerner and Luna Ability to learn and assimilate information quickly Awareness of National and Trust pathway targets (such as 18 week RTT target) Personal qualities and attributes Essential Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Royal Free London NHS Foundation Trust Address Chase Farm Chase Farm Hospital Paediatric Department The Ridgeway Enfield EN2 8JL Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab) Employer details Employer name Royal Free London NHS Foundation Trust Address Chase Farm Chase Farm Hospital Paediatric Department The Ridgeway Enfield EN2 8JL Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab). Location : Chase Farm, Chase Farm Hospital Paediatric Department The Ridgeway, EN2 8JL Enfield, United Kingdom