Job summary Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Main duties of the job We are looking for an experienced administrator with the ability to work as part of a team to join our Ear, Nose and Throat Department to oversee the patient pathway from referral to treatment, along with other admin duties. The Ear, Nose and Throat Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail. To be successful in this role:- You will have excellent written and communication skills- You will have a good telephone manner- You will have sound organisational skills- You will be able to work both in a team environment and autonomously- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required. About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/ Details Date posted 14 May 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-7082616-A Job locations Chase Farm Hospital The Ridgeway Enfield EN2 8JL Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Qualifications Essential Educated to GCSE standard or equivalent Desirable AMSPAR/NVQ in administration Experience Essential Previous medical secretary experience and working knowledge of Medical Terminology Experience of dealing with the general public Experience of working in a busy environment Desirable Previous NHS experience Previous experience of Patient Administration systems Skills Essential Clear concise verbal and written communication skills Good customer care skills Ability to organise and prioritise workload Working knowledge of IT applications, (e.g. e-mail, excel, power point) Excellent telephone manner Detailed knowledge of patient pathways Personal Qualities & attribute Essential Patient Focussed Friendly and approachable Ability to cope well under pressure Flexible and adaptable Ability to work as part of a multidisciplinary team Ability to work on own initiative Well organised and methodical Ability to remain calm and objective and work well under pressure Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Qualifications Essential Educated to GCSE standard or equivalent Desirable AMSPAR/NVQ in administration Experience Essential Previous medical secretary experience and working knowledge of Medical Terminology Experience of dealing with the general public Experience of working in a busy environment Desirable Previous NHS experience Previous experience of Patient Administration systems Skills Essential Clear concise verbal and written communication skills Good customer care skills Ability to organise and prioritise workload Working knowledge of IT applications, (e.g. e-mail, excel, power point) Excellent telephone manner Detailed knowledge of patient pathways Personal Qualities & attribute Essential Patient Focussed Friendly and approachable Ability to cope well under pressure Flexible and adaptable Ability to work as part of a multidisciplinary team Ability to work on own initiative Well organised and methodical Ability to remain calm and objective and work well under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Royal Free London NHS Foundation Trust Address Chase Farm Hospital The Ridgeway Enfield EN2 8JL Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab) Employer details Employer name Royal Free London NHS Foundation Trust Address Chase Farm Hospital The Ridgeway Enfield EN2 8JL Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab). Location : Chase Farm Hospital, The Ridgeway, EN2 8JL Enfield, United Kingdom