Leading a small team of bar or pub staff by example, pitching in to help with drink mixing or table service where necessary Ensuring that the front-of-house is fully staffed, particularly during peak times Meeting sales and profitability targets Creating a welcoming environment for customers Ensuring consistent, high quality beverages are served to customers Dealing with customer feedback and providing adequate solutions to customer complaints Creating a positive work environment for staff and encouraging their career development Monitoring inventory of beverages to ensure adequate stock Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations. Location : Oxfordshire, South East England