The Business Administration apprentice post is a role highly transferable set of knowledge, skills and behaviours. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. You will develop key skills and behaviours to support your own progression towards management responsibilities for the future. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal and/or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of the organisation, through the support of functional areas, working across teams and resolving issues as requested.is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. You will be expected to show initiative, manage priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. Main Duties IT • The use of multiple IT packages and systems to: write letters and/or emails, create proposals, perform financial processes, record and analyse data • Able to choose the most appropriate IT solution to suit the business problem • Able to update and review databases, record information and produce data analysis where required Record and Document Production • Produces accurate records and documents including emails, letters, files, payments, reports and proposals • Makes recommendations for improvements and presents solutions to management • Draft correspondence, write reports and able to review others' work • Maintain records and files • Handle confidential information in compliance with the organisation's procedures • Coaches others in the processes required to complete these tasks Decision Making • Exercises proactivity and good judgement • Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way • Seeks advice of more experienced team members when appropriate Interpersonal Skills • Builds and maintains positive relationships within their own team and across the organisation • Demonstrates ability to influence and challenge appropriately • Be a role model to peers and team members, developing coaching skills as knowledge and skills are gained Communication • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms • Use the most appropriate channels to communicate effectively • Agility and confidence in communications, carrying authority appropriately • Applies social media solutions • Answers questions from inside and outside of the organisation, representing the organisation Quality • Complete tasks to a high standard • Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work • Review processes autonomously and make suggestions for improvements • Share administrative best-practice across the organisation e.g. coaches others to perform tasks correctly • Application of problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues Planning and organisation • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation) • Manages resources e.g. equipment or facilities • Organises meetings and events, takes minutes during meetings and creates action logs as appropriate • Takes responsibility for logistics e.g. travel and accommodation. Project Management • Use relevant project management principles and tools to scope, plan, monitor and report. Plan required resources to successfully deliver projects • Undertake and lead projects as and when required Future Prospects: Opportunity to progress within a field in the company. Desired skills: Good communication skills, both written and verbal Basic knowledge of Microsoft Office (Word, Excel, Outlook) Organised with strong attention to detail Desired personal qualities : Willingness to learn and take on new tasks Ability to work both independently and as part of a team Positive attitude and a proactive approach Qualifications: GCSE maths and English at Grade 4 or above – Desirable Training: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Business Administration Level 3 apprenticeship. Working week: 30 hours per week Monday – Friday 9am – 5pm. Location : HD9 9LA