We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01497 745805 option 3. If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process. Job Overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD. Job Title: Business Support Officer We are looking for a committed Business Support Officer to join our team, playing a crucial role in supporting the Directorate Manager and the wider management team. This position involves operational support, stakeholder collaboration, and flexible working to ensure the smooth running of the Business Support function. Key responsibilities include managing the Directorate Manager’s diary, supporting RTT targets, maintaining project plans, developing a web presence, and enhancing feedback systems. The role also involves line management, handling complaints, conducting audits, and overseeing stock control, expenses, and procurement. If you are organised, proactive, and ready to contribute to our strategic objectives, we would love to hear from you! The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job Diary Management: Manage the Directorate Manager’s diary commitments and coordinate key meetings with senior staff, including organisation of workshops, operational and MDT meetings across service groups. RTT Targets: Support the delivery of key RTT targets. Project Management: Maintain action logs and project plans in collaboration with the Directorate Management Team. Web Presence: Engage in developing a web presence for the Directorate(s). Feedback Systems: Enhance and expand the roll-out of PREMS to gather feedback about services. Line Management: Oversee the secretarial resource, allocating/reallocating work as necessary. Providing feedback and training according to agreed performance metrics. Complaints: Undertaking initial investigation and drafting responses to complaints received. Informally resolving complaints where rapid & early-resolution process is applicable. Audits & Information: Undertake complex audits of the service(s). Analyse and provide relevant summary information to operational management teams. Stock Control, Expenses & Procurement: Ordering of stock and equipment. Co-ordinating with Procurement teams to ensure that service contracts etc. are maintained at agreed levels. Act as delegate approver for travel & study expenses, verifying claims and confirming that all processes have been followed. Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Qualifications & Knowledge Essential criteria Degree IT & Office Financial Processes Project Management Admin Experience Experience Essential criteria Experience in similar role Project management support RTT Clinical systems (CWS/WPAS) Experience building relationships Knowledge of organisational policies & procedures Deadlines Procurement/ORACLE experience Planning meetings with senior people Desirable criteria Working with data & reporting/analysis NHS experience Writing reports Complex & sensitive information Implements change Planning meetings with MDT Delegation of work. Location : Newport, Wales, United Kingdom