Job summary Cancer Services Admin Clerk 30 hours per week Fixed Term for 12 months Salary: £24,169 per annum pro rata Interview Date: TBC **This post may close early due to high numbers of applications, so you are advised to apply promptly. ** All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. We welcome applications from the Armed Forces Community - get in touch to find out more #JoinTeamEliot To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service. Main duties of the job Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner. Book new appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets. Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy. To ensure, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service. Registration of two week wait cancer referrals. Electronic Referral Service (eRs) New Suspected Cancer telephone line, helping to ensure booking targets are met. Booking of new patient appointments in line with Trust and National targets. Contacting patients for short notice appointments aiding clinic utilisation, Managing the external Outpatient letter system, Referral verification (chasing missing referrals) Contacting patients to inform them of short notice clinic cancellations / reschedules, To cancel, re-appoint and reschedule patient's appointments at patient or Consultant request, About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are: E ffective Open Communication e x cellence and safety in everything we do C hallenge but support E xpect respect and dignity L ocal health that inspires confidence Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. Details Date posted 22 May 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 230-31664111-SURG-C Job locations George Eliot Hospital College Street Nuneaton CV10 7DJ Job description Job responsibilities Registration of two week wait cancer referrals Electronic Referral Service (eRs) New Suspected Cancer telephone line, helping to ensure booking targets are met Booking of new patient appointments in line with Trust and National targets Contacting patients for short notice appointments aiding clinic utilization Managing the external Outpatient letter system Referral verification (chasing missing referrals) Contacting patients to inform them of short notice clinic cancellations / reschedules To cancel, re-appoint and reschedule patients appointments at patient or Consultant request For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Job description Job responsibilities Registration of two week wait cancer referrals Electronic Referral Service (eRs) New Suspected Cancer telephone line, helping to ensure booking targets are met Booking of new patient appointments in line with Trust and National targets Contacting patients for short notice appointments aiding clinic utilization Managing the external Outpatient letter system Referral verification (chasing missing referrals) Contacting patients to inform them of short notice clinic cancellations / reschedules To cancel, re-appoint and reschedule patients appointments at patient or Consultant request For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Person Specification Qualification and Professional Training Essential A good standard of education 4 GCSEs to include Maths and English Experience and Knowledge Essential 1 year general office experience Skills and Abilities Essential Ability to work to deadlines Able to work under pressure Good computer or keyboard skills Ability to maintain clear and concise records Knowledge of alpha numerical filing systems Knowledge of waiting list issues Customer service skills Personal Qualities Essential Good communications skills Understanding of confidentiality Good organisers Able to prioritise own workload Able to work under pressure Methodical and accurate Flexible approach to the needs of the department Good telephone manner Confident Team member Patient and precise Smart appearance Other Essential Willingness to cover for colleagues in their absence Must be able to work unsupervised Willingness to undertake any training necessary Person Specification Qualification and Professional Training Essential A good standard of education 4 GCSEs to include Maths and English Experience and Knowledge Essential 1 year general office experience Skills and Abilities Essential Ability to work to deadlines Able to work under pressure Good computer or keyboard skills Ability to maintain clear and concise records Knowledge of alpha numerical filing systems Knowledge of waiting list issues Customer service skills Personal Qualities Essential Good communications skills Understanding of confidentiality Good organisers Able to prioritise own workload Able to work under pressure Methodical and accurate Flexible approach to the needs of the department Good telephone manner Confident Team member Patient and precise Smart appearance Other Essential Willingness to cover for colleagues in their absence Must be able to work unsupervised Willingness to undertake any training necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name George Eliot Hospital NHS Trust Address George Eliot Hospital College Street Nuneaton CV10 7DJ Employer's website http://www.geh.nhs.uk/ (Opens in a new tab) Employer details Employer name George Eliot Hospital NHS Trust Address George Eliot Hospital College Street Nuneaton CV10 7DJ Employer's website http://www.geh.nhs.uk/ (Opens in a new tab). Location : George Eliot Hospital, College Street, CV10 7DJ Nuneaton, United Kingdom