Organisation: Leicestershire County Council Work Location: County Hall, Glenfield LE3 8RS Worker Category: Hybrid, office based up to 2 days per week Salary: £27,717 - £30,066 Grade 8, £31,074 - £33.294 Grade 9, per annum (pro rata for part-time) Working Hours: 37 hours per week Contract Type: Permanent Closing Date: 03/06/2025 Interview Date(s): TBC An opportunity has arisen within the Adult Social Care Customer Service Centre for a permanent Community Support Worker within the Carers Team. This role will be to deliver an improved offer to Carers in Leicestershire. The role will involve processing digital and telephone requests for carer support and completing Carers Assessments in line with The Care Act 2014. In occasional circumstances this role may involve meeting with Carers face to face. A key part of the role will be supporting Carers to navigate through the pathway to support and assist them to : · Feel supported to find their own solutions. · Identify, manage, and review their own outcomes, risks, and capacity to care. · Feel supported through the Carer’s assessment process · Deliver a response that meets the agreed outcomes for both Carer and cared for. Knowledge of relevant legislation and experience of completing Carers assessments in line with The Care Act 2014 is essential. We are passionate about developing your career in social care. As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision. As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions. As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles. A DBS enhanced check for a regulated activity is required for this post. You will require a valid full driving licence or access to a vehicle for this position. About You To apply for this post, you must: • Hold a Level 2 in Maths and English • Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment. • Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have. • Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector. • Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships. • Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required. • Be able to manage a caseload and work to clear objectives. You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Lyndsey Smith – Team Leader CSC Telephone: 0116 305 9373 Email: Lyndsey.smith@leics.gov.uk How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions.. Location : leicestershire, LE3 8RS