Job summary As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients . You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients. Greeting and welcoming patients and visitors to the clinic. Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy. Performing general office duties such as answering telephones, scanning and filing notes. Undertake other duties that may occur from time to time as directed by senior management *Proposed interview date: 29-May-2025* Main duties of the job Our Special Care Dental service requires an administrator to work at our Dental clinic You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion. You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms. Dealing with telephone enquires Previous experience of working with dental software is desirable. About us A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you. Details Date posted 09 May 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 812-25-EO-Dent-AdminPCC Job locations Dental Department Peace Children Centre Peace Prospect Watford WD17 3EW Job description Job responsibilities Please see attached Job Description. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud. Job description Job responsibilities Please see attached Job Description. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud. Person Specification Education Essential GCSE English and Maths or equivalent Computer Literate Experience and Knowledge Essential Administrative/clerical experience Working knowledge of Word, Excel, E-mail and Internet Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc Experience of using electronic and paper based diary / appointment systems Desirable Used Dental electronic booking systems Evidence working as part of a team Skills and Abilities Essential Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public Desirable Accurate typing at good speed An understanding of adults and children with a range of special care needs Other Essential Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Person Specification Education Essential GCSE English and Maths or equivalent Computer Literate Experience and Knowledge Essential Administrative/clerical experience Working knowledge of Word, Excel, E-mail and Internet Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc Experience of using electronic and paper based diary / appointment systems Desirable Used Dental electronic booking systems Evidence working as part of a team Skills and Abilities Essential Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public Desirable Accurate typing at good speed An understanding of adults and children with a range of special care needs Other Essential Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hertfordshire Community NHS Trust Address Dental Department Peace Children Centre Peace Prospect Watford WD17 3EW Employer's website https://www.hct.nhs.uk (Opens in a new tab) Employer details Employer name Hertfordshire Community NHS Trust Address Dental Department Peace Children Centre Peace Prospect Watford WD17 3EW Employer's website https://www.hct.nhs.uk (Opens in a new tab). Location : Dental Department, Peace Children Centre Peace Prospect, WD17 3EW Watford, United Kingdom