Job summary An exciting opportunity has arisen to join our team of administrators in St Mary's hospital Accident & Emergency department. This role is vital in providing support to patients, clinicians, nurses, and managers. As an administrator you will be the first port of contact for patients calling and coming into the department both at the front door and for patients arriving by ambulance. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients. The post also involves creating close working relationships with services outside of the Emergency & UTC Department, such as with the London Ambulance Service paramedics, the ICT department, and estates You will have the chance to develop your administrative skills on our award-winning in-house courses and through a programme of structured appraisals, support and development. Main duties of the job o To maintain a high level of customer care at all times. To liaise and communicate effectively and sympathetically with all visitors to the department. o Greet patients in a courteous manner at all times, dealing with all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone. o To ensure that the telephone is answered within the agreed time scales. o To deal with ad hoc enquiries and complaints in a pleasant and responsive manner, solving problems immediately where possible and referring to an appropriate senior person if necessary. o Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing. o To obtain and input patients demographic details onto the hospital database ensuring accuracy at all times. o To obtain patients details in a sensitive manner taking into consideration the diversities of the general public. o To input data onto the two Emergency Services databases ensuring that all information is accurate and updated when necessary. o To deal with enquires from police and outside agencies concerning missing people by searching for details on hospital databases whilst maintaining patient confidentiality at all times. About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. . Details Date posted 21 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year pa inclusive Contract Permanent Working pattern Full-time Reference number 290-MIC-1644 Job locations St. Marys Hospital Praed Street London W2 1NY Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert. Person Specification Education/ Qualifications Essential Good General Education Desirable GCSE English Language GCSE Maths Experience Essential 1 year experience working in an office environment. Experience of working in a customer focus environment. Desirable Reception experience Ability to prioritise workload Experience of working in a hospital setting Skills/Knowledge/ Abilities Essential Good communication skills Methodical and accurate Keyboard Skills Ability to work under pressure Prioritisation skills Ability to cope with demanding workload Ability to work in shift patterns including night shifts Desirable Organisational skills Microsoft windows skills Knowledge of Cerner and/or Adastra ICT systems Person Specification Education/ Qualifications Essential Good General Education Desirable GCSE English Language GCSE Maths Experience Essential 1 year experience working in an office environment. Experience of working in a customer focus environment. Desirable Reception experience Ability to prioritise workload Experience of working in a hospital setting Skills/Knowledge/ Abilities Essential Good communication skills Methodical and accurate Keyboard Skills Ability to work under pressure Prioritisation skills Ability to cope with demanding workload Ability to work in shift patterns including night shifts Desirable Organisational skills Microsoft windows skills Knowledge of Cerner and/or Adastra ICT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Imperial College Healthcare NHS Trust Address St. Marys Hospital Praed Street London W2 1NY Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab) Employer details Employer name Imperial College Healthcare NHS Trust Address St. Marys Hospital Praed Street London W2 1NY Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab). Location : St. Marys Hospital, Praed Street, W2 1NY London, United Kingdom