Job summary You will work as a member of the Endoscopy service scheduling team and provide an efficient and effective service to all patients who require an Endoscopy procedure. You will liaise with patients to arrange mutually convenient appointments for procedures in line with Trust policy, scheduling and booking patients into both the Trust's electronic patient record system and Solus Endoscopy systems. You will ensure any capacity constraints are escalated in line with departmental and Trust policy and maintain up to date electronic records of all inpatient referrals. Main duties of the job To ensure all relevant patients information is accurate and record details of all patient communications and episodes on Harris Flex. To add referrals received into the booking office to the appropriate waiting lists, ensuring all sources of information have been recorded accurately and fully to effectively populate the Patient Tracker Lists To liaise with patients, nursing, and clinical staff using your own initiative and comprehensive knowledge base to compile endoscopy lists effectively whilst always fully optimising the procedure sessions. To ensure that all patient appointments are correctly scheduled and documented on both Harris Flex and the Solus Endoscopy system ensuring patients are booked chronologically and in clinical priority avoiding breaches About us Lancashire Teaching Hospitals NHS Foundation Trust is one of the biggest trusts in the North West. We provide manyspecialist tertiary services, deliveraward-winning teachingand development programmes, lead national and internationalclinical trials and research studies, and always give excellent care with compassion. When joining our friendly and dedicated team, you will have an unparalleled opportunity to learn, grow and flourish in a supportive and innovative environment, and work with some of theUK's leading healthcare experts. Endoscopy services are provided at Lancashire Teaching Hospitals (LTH) NHS Foundation Trust at two organisational sites namely Chorley District Hospital (CDH) and Royal Preston Hospital (RPH). The services form a support service of an integral part of the three key national performance standards namely 18-week referral to treatment time (RTT), cancer waiting time standards and the 6-week diagnostic waiting time standard (DM01). The scheduling team within endoscopy plays an integral role in ensuring patients are booked for endoscopy procedures in a timely manner . The team is friendly, hardworking and well led . [1] Joint Advisory Group on GI Endoscopy Details Date posted 09 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 438-PB2795 Job locations Preston Business Centre Preston PR2 8DY Job description Job responsibilities Ensure all relevant patients information, including GP home address, alternative contact numbers, holiday dates are accurate and record details of all patient communications and episodes are recorded accurately on Harris Flex. To promptly action and add referrals received into the booking office to the appropriate waiting lists, ensuring all sources of information have been recorded accurately and fully to effectively populate the PTLs. To liaise with patients, nursing, and clinical staff using your own initiative and comprehensive knowledge base to compile endoscopy lists effectively whilst always fully optimising the procedure sessions. To ensure that all patient appointments are correctly scheduled and documented on both Harris Flex and the Solus Endoscopy system ensuring patients are booked chronologically and in clinical priority avoiding breaches To ensure that patients are given clear verbal instructions on taking bowel preparation/fasting and stopping medications in preparation for their procedure To ensure patients bloods and bowel preparation are in date to safely proceed with their procedure To confirm by letter details of patients appointments and any pre-admission instructions Ability to know when appropriate to refer any issues to Clinicians, Line Managers, Divisional Managers. Work in accordance with departmental and trust patient access policies. Communicate well with and respond to enquiries from the public, medical personnel, prisons and a wide range of colleagues at all levels across the Trust. To book Interpreters There is a requirement to speak to patients with reference to their procedures and any issues that they may have and to treat emotionally distressed and anxious patients with sensitivity, dignity and respect and advise where possible the best course of action Be confident in liaising with external bodies such as other hospitals, and care homes to obtain the necessary information. Always demonstrate an approachable and helpful manner. Give guidance and support to colleagues in the provision of an efficient service. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Always maintain confidentiality as required by legislation and Trust policies. Play an active role in the team and contribute to internal/external meetings, supporting and making suggestions for improvements in services. Actively participate in the PDP process, undertaking any learning and development opportunities identified and complete all mandatory training, Responsible for training new staff in all aspects of the post Undertake general supervision of less experienced staff. Treat everyone with dignity and respect Act in accordance with current legislation, policies, procedures, and good practice. Report behaviour that undermines equality and diversity. Job description Job responsibilities Ensure all relevant patients information, including GP home address, alternative contact numbers, holiday dates are accurate and record details of all patient communications and episodes are recorded accurately on Harris Flex. To promptly action and add referrals received into the booking office to the appropriate waiting lists, ensuring all sources of information have been recorded accurately and fully to effectively populate the PTLs. To liaise with patients, nursing, and clinical staff using your own initiative and comprehensive knowledge base to compile endoscopy lists effectively whilst always fully optimising the procedure sessions. To ensure that all patient appointments are correctly scheduled and documented on both Harris Flex and the Solus Endoscopy system ensuring patients are booked chronologically and in clinical priority avoiding breaches To ensure that patients are given clear verbal instructions on taking bowel preparation/fasting and stopping medications in preparation for their procedure To ensure patients bloods and bowel preparation are in date to safely proceed with their procedure To confirm by letter details of patients appointments and any pre-admission instructions Ability to know when appropriate to refer any issues to Clinicians, Line Managers, Divisional Managers. Work in accordance with departmental and trust patient access policies. Communicate well with and respond to enquiries from the public, medical personnel, prisons and a wide range of colleagues at all levels across the Trust. To book Interpreters There is a requirement to speak to patients with reference to their procedures and any issues that they may have and to treat emotionally distressed and anxious patients with sensitivity, dignity and respect and advise where possible the best course of action Be confident in liaising with external bodies such as other hospitals, and care homes to obtain the necessary information. Always demonstrate an approachable and helpful manner. Give guidance and support to colleagues in the provision of an efficient service. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Always maintain confidentiality as required by legislation and Trust policies. Play an active role in the team and contribute to internal/external meetings, supporting and making suggestions for improvements in services. Actively participate in the PDP process, undertaking any learning and development opportunities identified and complete all mandatory training, Responsible for training new staff in all aspects of the post Undertake general supervision of less experienced staff. Treat everyone with dignity and respect Act in accordance with current legislation, policies, procedures, and good practice. Report behaviour that undermines equality and diversity. Person Specification Qualifications & Education Essential GCSE or equivalent grade c or grade 4 above in Maths and English Desirable ECDL or equivalent Knowledge & Experience Essential Experience of working as part of a team and using initiative Experience of working under pressure and managing a large workload Desirable Previous NHS experience Experience of waiting list management Understanding of NHS performance targets Knowledge of Endoscopy Person Specification Qualifications & Education Essential GCSE or equivalent grade c or grade 4 above in Maths and English Desirable ECDL or equivalent Knowledge & Experience Essential Experience of working as part of a team and using initiative Experience of working under pressure and managing a large workload Desirable Previous NHS experience Experience of waiting list management Understanding of NHS performance targets Knowledge of Endoscopy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust Address Preston Business Centre Preston PR2 8DY Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab) Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust Address Preston Business Centre Preston PR2 8DY Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab). Location : Preston Business Centre, PR2 8DY Preston, United Kingdom