We are recruiting for Financial Wellbeing Officers. This will be is a demanding role requiring the ability to work with families and individuals who are having difficulty paying their Council Tax and help sustain repayment plans and provide information about welfare benefits entitlement. The role will involve ringing / visiting customers to discuss their financial needs and help develop workshops to raise awareness about welfare benefits, financial literacy and debt management within the community. This is your chance to make a real difference in people's lives - helping Manchester residents through difficult times by supporting them with their Council Tax and ensuring they're getting the income and benefits they're entitled to. If you're someone who wants to make a meaningful impact every day, this role gives you the opportunity to support the city's most vulnerable residents and be a vital part of the Council's commitment to fairness and inclusion. We would love to hear from you if you: - have a good attention to detail, - have strong IT skills - can learn and apply guidance and procedures, using discretion where appropriate - want to deliver excellent customer service to Manchester residents in a high-profile service area We offer a hybrid working style but the role requires you to visit customers and attend external events, and to attend office meetings, so flexibility is required. It is not necessary to have a car or driving licence for this role.. Location : Manchester, Greater Manchester