Job summary An opportunity has arisen for a Support Medical Secretary to join our busy secretarial team within the Medical Division. You will be based within the Gastroenterology service working alongside a team of 8 medical secretaries and 2 support secretaries. The Gastroenterology service currently supports a substantial workforce of over 10 consultants and 7 Specialist Nurses. The suitable candidate should have good people skills and be able to prioritise their own workload. Experience of audio typing is desirable but not essential. Main duties of the job You will responsible for maintaining patients' records, processing incoming and outgoing correspondence, producing correspondence from audio/copy and dealing with telephone calls. In addition, you will liaise with Consultants, other Trust staff, and organisations outside of the department in order to resolve queries. You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner. Experience is desirable however not essential. About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Details Date posted 22 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 408-25-106-A Job locations Wirral University Teaching Hospital Arrowe Park Road Wirral CH49 5PE Job description Job responsibilities Please see Job overview & attached Job description for further information about the Support Secretary position available with WUTH. Job description Job responsibilities Please see Job overview & attached Job description for further information about the Support Secretary position available with WUTH. Person Specification Qualifications, Specific Experience & Training Essential AMSPAR Medical Terminology Certificate, or equivalent qualification/experience RSA Level II word processing or equivalent Experience of Audio-typing. Experience of working in an administrative role. Desirable Previous administrative experience working with in the NHS or medical environment Knowledge and Skills Essential Good IT skills, including use of Microsoft Office Good time management/organisational skills Awareness of Trust guidelines regarding complaints, confidentiality etc Desirable Ability to use own initiative and prioritise workload using organisational skills Awareness of Trust guidelines regarding patient confidentiality, complaints, etc Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer Personal Attributes Essential Ability to deal with sensitive issues with tact and diplomacy Polite, conscientious and courteous Able to recognise and escalate issues out of scope of role Desirable Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments Ability to work independently or as part of a team - self motivated Ability to remain calm when working under pressure Person Specification Qualifications, Specific Experience & Training Essential AMSPAR Medical Terminology Certificate, or equivalent qualification/experience RSA Level II word processing or equivalent Experience of Audio-typing. Experience of working in an administrative role. Desirable Previous administrative experience working with in the NHS or medical environment Knowledge and Skills Essential Good IT skills, including use of Microsoft Office Good time management/organisational skills Awareness of Trust guidelines regarding complaints, confidentiality etc Desirable Ability to use own initiative and prioritise workload using organisational skills Awareness of Trust guidelines regarding patient confidentiality, complaints, etc Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer Personal Attributes Essential Ability to deal with sensitive issues with tact and diplomacy Polite, conscientious and courteous Able to recognise and escalate issues out of scope of role Desirable Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments Ability to work independently or as part of a team - self motivated Ability to remain calm when working under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Wirral University Teaching Hospitals NHS Trust Address Wirral University Teaching Hospital Arrowe Park Road Wirral CH49 5PE Employer's website https://www.wuth.nhs.uk (Opens in a new tab) Employer details Employer name Wirral University Teaching Hospitals NHS Trust Address Wirral University Teaching Hospital Arrowe Park Road Wirral CH49 5PE Employer's website https://www.wuth.nhs.uk (Opens in a new tab). Location : Wirral University Teaching Hospital, Arrowe Park Road, CH49 5PE Wirral, United Kingdom