Job summary An exciting opportunity has arisen for a Head, Neck and Thyroid Cancer Oncology Support Worker for ESNEFT working at Colchesterhospital with scope to work on occasions from home.This role involves working within a supportive team environment with the ability to make a real difference to patients with cancer and their families. You should be confident with effective communication skills as you will be supporting patients emotionally and practically, ensuring that they haveaccess to information and support designed to enhance a personalised care experience. Duties will involve supporting the initiation and running of the Thyroid PCFU programme and general administration duties with oversight of theHead and Neck Clinical Nurse Specialists. IT and literacy skills are essential as you will be recording confidential information on a range of computer databases. Main duties of the job Purpose of Role: To work as an integral part of the Head and Neck/Thyroid team and as coordinator for the Patient Centred Follow Up (PCFU) service. To provide an administrative service to the Head and Neck CNS team & wider MDT To provide a communication link between hospital, patients and GPs Key Responsibilities: Patient Centred Follow Up Service Book/amend/reconcile appointments using Microsoft Outlook calendar and trust systems, liaising with patients as required. Maintain the Somerset Remote Monitoring System to include attendance and outcomes of PCFU appointments, ensuring that any patient who does not attend the appointment is followed up. Monitor investigations via hospital systems to ensure that results when appropriate are communicated tothe patient in a timely manner. Identify any patient who requires follow up investigations to ensure they are managed according to Thyroid PCFU protocols. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A Details Date posted 16 May 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Fixed term Duration 6 months Working pattern Part-time Reference number 432-HR241-25 Job locations Colchester Hospital Primary Care Centre CO4 5JR Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Person Specification Experience Essential Currently employed in a relevant health care or social care background, i.e. Health Care Assistant or equivalent, Social care, OT and/or Macmillan services Minimum experience at Band 3 Ability to work to clear protocols/guidelines within role boundaries Flexible approach to working hours/duties Desirable NHS Experience Qualifications Essential GCSE or 'O' level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent Desirable Ability to study to level 3 or equivalent ('A' level, advanced diploma, AS level, level 3 NVQ, level 3 BTEC, national award NVQ4 Foundation Degree/Post Graduate Diploma Knowledge Essential Knowledge of multi-professional working Knowledge of developments in nursing IT literate Desirable Knowledge of developments of wider health issues Person Specification Experience Essential Currently employed in a relevant health care or social care background, i.e. Health Care Assistant or equivalent, Social care, OT and/or Macmillan services Minimum experience at Band 3 Ability to work to clear protocols/guidelines within role boundaries Flexible approach to working hours/duties Desirable NHS Experience Qualifications Essential GCSE or 'O' level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent Desirable Ability to study to level 3 or equivalent ('A' level, advanced diploma, AS level, level 3 NVQ, level 3 BTEC, national award NVQ4 Foundation Degree/Post Graduate Diploma Knowledge Essential Knowledge of multi-professional working Knowledge of developments in nursing IT literate Desirable Knowledge of developments of wider health issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Colchester Hospital Primary Care Centre CO4 5JR Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab) Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Colchester Hospital Primary Care Centre CO4 5JR Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab). Location : Colchester Hospital, CO4 5JR Primary Care Centre, United Kingdom