Job summary The Healthcare Assistant works as part of the ward/department team under the supervision of registered nurses and midwives and: - Participates in the delivery of patient care - Contributes towards ward/department organisation - Supports registered nurses in the provision of a safe and caring environment Key working relationships with all members of the multi-professional team, including nursing and medical staff, allied health professionals and support workers. As part of the interview process you will be asked to undertake Maths and English Functional skills diagnostic assessments on the day. You should receive a log in for the system prior, please do not log on and undertake any of the tests until you are with us onsite in the testing room. In order to move forward to an interview with our ward managers, you will be required to score a minimum of Level 1 on the diagnostic tests. If you'd like to practice, you can find some useful resources on BBC Bitesize Main duties of the job The main duties of the job are as follows: We are seeking a highly motivated health care assistant to join our friendly and dedicated team. This opportunity is for a committed and dynamic individual to join our friendly and enthusiastic team. We are looking for individuals who will provide effective and efficient optimum patient care. As a healthcare assistant you will be working within the nursing team delivering exceptional patient care under supervision from our registered nurses. The successful candidates will work to support the nursing staff in assisting to care for patients with all activities. As a healthcare assistant you will be expected to report patient's conditions and concerns to the qualified staff. The role involves a full range of manual and clerical duties and you will be expected to maintain the orderliness and hygiene and safety of the ward. About us RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/ Details Date posted 23 May 2025 Pay scheme Agenda for change Band Band 3 Salary £29,176 to £30,225 a year per annum inclusive of HCAs Contract Permanent Working pattern Full-time Reference number 392-RNOH-1214 Job locations Royal National Orthopaedic Hospital Brockley Hill Stanmore HA7 4LP Job description Job responsibilities Main Duties and Responsibilities Communication Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers including when patient/client has physical impairment, mental health condition or learning disabilities Respond appropriately to queries, take phone messages, and pass on written and verbal information to patients Provide basic information to patients, family/visitors/carers and colleagues Aware of the importance of accurate documentation and contribute to reports of patients activity and progress Accept constructive feedback Give constructive feedback to colleagues Participate in discussions about patient care and ward/departmental development, including handover and team meetings Maintain patient confidentiality Maintain professional boundaries and working relationships with patients and colleagues Education and professional development Understand own level of responsibility and accountability in relation to trained staff Identify own learning needs and produce a personal development plan in conjunction with the ward sister/charge nurse Participate in annual staff appraisal, staff development and in-service training activities in line with the Knowledge and Skills Framework Attend Trust/local orientation programmes, mandatory training sessions and annual updates Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance Risk and governance management Assist in maintaining a clean environment that is conducive to safe practice Report any issues at work that may put health, safety and security at risk Summon immediate help for any emergency and take appropriate action to contain it Understand the principles and practice of Infection Control as per trust policy Work within own personal/professional limitations and seek help of others to maintain safe practice. Identify potential risks for all staff, patients and visitors and assist with relevant incident reporting procedures Clean patient equipment as required Handle and dispose of all body fluids in accordance with trust policy Service development Undertake administrative and clerical tasks associated with patient care to facilitate the smooth running of the ward/department Maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; report when availability falls below an acceptable standard or level Pass on constructive views and ideas for improving services to ward sister/charge nurse Ensure a welcoming, caring and safe environment is provided for the patient and their family/visitors/carers Aware of and maintains required standard of care Ensure that patient areas are kept clean and tidy Comply with Trust/local policies and procedures Carry out duties and responsibilities with regard to the Trusts Equal Opportunity policy Recognise the importance of peoples rights and act in accordance with legislation, policies and procedures Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices; respecting diversity and valuing people as individuals Take account of own behaviour and its effect on others Professional and clinical responsibilities Maintain and improve the patients mobility using appropriate equipment and handling techniques Assist the patient to be as comfortable as possible, i.e., help with moving and positioning the patient using appropriate equipment Assist with checking pain levels and requesting pain relieving medication on patients behalf Involve the patient in shared decision-making and obtain their consent before undertaking nursing procedures Prepare appropriately for the activity to be undertaken Support and encourage the patient to meet their own health and wellbeing needs Undertake care activities to meet individuals health and wellbeing needs, once competence demonstrated: Work co-operatively as part of the multi-disciplinary team, helping nursing, midwifery and other clinical staff in routine work associated with patient care Support qualified nurses in the implementation of programmes of care within the limits of the Healthcare Assistants knowledge and competence Provide comfort, reassurance, and support to patients and/or their carers if anxious or distressed Providing care for the deceased patient Assist with essential patient care, e.g., making beds, sorting clean linen, distributing menu cards, helping patients to complete menu cards, ensuring patient areas are kept clean and tidy etc. Assist patients to become as independent as possible by giving the appropriate level of support as delegated and under supervision Maintain patients personal and oral hygiene, e.g. help with dressing / undressing, giving bed baths Help patients to move and assist with pressure area care / awareness of SSKIN bundle Documents patient care, which is witnessed and countersigned by registered staff (note: Patients with oxygen can only have 3L or less in progress for an HCA escort) Chaperone patients Have a basic understanding of special dietary needs and implications for the patients condition Ensure adequate hydration and nutritional intake including feeding patients Record accurately intake and output, e.g., food and fluid charts, informing registered staff where deficit is observed Record routine observations as designated by the nurse in charge (following training and having been assessed as competent, e.g. TPR and BP, urinalysis, ECG, blood glucose monitoring) Assist patients to access and use appropriate toilet facilities, ensuring privacy and dignity are maintained. Support patients to maintain continence Alert trained staff promptly of changes in the patients condition or any possible risks Carry out training of clinical procedure as required under supervision and where service requires: Complete and record routine vital signs as delegated by registered staff (following training and having been assessed as competent, e.g., TPR, BP, , oxygen saturation, ECG, blood glucose monitoring, venepuncture and cannulation) Completion of simple wound dressings, cannula, and catheter removal Alert registered staff promptly of changes in the patients condition or any potential risks Care of patient exhibiting aggressive behaviour. Demonstrates work and supervises new starters Information management Able to use IT (Information Technology) at a basic level to input and retrieve information Competence in appropriate use of electronic patient records following training Other The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. You will be expected to actively participate in annual appraisals and set objectives in conjunction with your manager. Performance will be monitored against set objectives. Job description Job responsibilities Main Duties and Responsibilities Communication Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers including when patient/client has physical impairment, mental health condition or learning disabilities Respond appropriately to queries, take phone messages, and pass on written and verbal information to patients Provide basic information to patients, family/visitors/carers and colleagues Aware of the importance of accurate documentation and contribute to reports of patients activity and progress Accept constructive feedback Give constructive feedback to colleagues Participate in discussions about patient care and ward/departmental development, including handover and team meetings Maintain patient confidentiality Maintain professional boundaries and working relationships with patients and colleagues Education and professional development Understand own level of responsibility and accountability in relation to trained staff Identify own learning needs and produce a personal development plan in conjunction with the ward sister/charge nurse Participate in annual staff appraisal, staff development and in-service training activities in line with the Knowledge and Skills Framework Attend Trust/local orientation programmes, mandatory training sessions and annual updates Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance Risk and governance management Assist in maintaining a clean environment that is conducive to safe practice Report any issues at work that may put health, safety and security at risk Summon immediate help for any emergency and take appropriate action to contain it Understand the principles and practice of Infection Control as per trust policy Work within own personal/professional limitations and seek help of others to maintain safe practice. Identify potential risks for all staff, patients and visitors and assist with relevant incident reporting procedures Clean patient equipment as required Handle and dispose of all body fluids in accordance with trust policy Service development Undertake administrative and clerical tasks associated with patient care to facilitate the smooth running of the ward/department Maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; report when availability falls below an acceptable standard or level Pass on constructive views and ideas for improving services to ward sister/charge nurse Ensure a welcoming, caring and safe environment is provided for the patient and their family/visitors/carers Aware of and maintains required standard of care Ensure that patient areas are kept clean and tidy Comply with Trust/local policies and procedures Carry out duties and responsibilities with regard to the Trusts Equal Opportunity policy Recognise the importance of peoples rights and act in accordance with legislation, policies and procedures Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices; respecting diversity and valuing people as individuals Take account of own behaviour and its effect on others Professional and clinical responsibilities Maintain and improve the patients mobility using appropriate equipment and handling techniques Assist the patient to be as comfortable as possible, i.e., help with moving and positioning the patient using appropriate equipment Assist with checking pain levels and requesting pain relieving medication on patients behalf Involve the patient in shared decision-making and obtain their consent before undertaking nursing procedures Prepare appropriately for the activity to be undertaken Support and encourage the patient to meet their own health and wellbeing needs Undertake care activities to meet individuals health and wellbeing needs, once competence demonstrated: Work co-operatively as part of the multi-disciplinary team, helping nursing, midwifery and other clinical staff in routine work associated with patient care Support qualified nurses in the implementation of programmes of care within the limits of the Healthcare Assistants knowledge and competence Provide comfort, reassurance, and support to patients and/or their carers if anxious or distressed Providing care for the deceased patient Assist with essential patient care, e.g., making beds, sorting clean linen, distributing menu cards, helping patients to complete menu cards, ensuring patient areas are kept clean and tidy etc. Assist patients to become as independent as possible by giving the appropriate level of support as delegated and under supervision Maintain patients personal and oral hygiene, e.g. help with dressing / undressing, giving bed baths Help patients to move and assist with pressure area care / awareness of SSKIN bundle Documents patient care, which is witnessed and countersigned by registered staff (note: Patients with oxygen can only have 3L or less in progress for an HCA escort) Chaperone patients Have a basic understanding of special dietary needs and implications for the patients condition Ensure adequate hydration and nutritional intake including feeding patients Record accurately intake and output, e.g., food and fluid charts, informing registered staff where deficit is observed Record routine observations as designated by the nurse in charge (following training and having been assessed as competent, e.g. TPR and BP, urinalysis, ECG, blood glucose monitoring) Assist patients to access and use appropriate toilet facilities, ensuring privacy and dignity are maintained. Support patients to maintain continence Alert trained staff promptly of changes in the patients condition or any possible risks Carry out training of clinical procedure as required under supervision and where service requires: Complete and record routine vital signs as delegated by registered staff (following training and having been assessed as competent, e.g., TPR, BP, , oxygen saturation, ECG, blood glucose monitoring, venepuncture and cannulation) Completion of simple wound dressings, cannula, and catheter removal Alert registered staff promptly of changes in the patients condition or any potential risks Care of patient exhibiting aggressive behaviour. Demonstrates work and supervises new starters Information management Able to use IT (Information Technology) at a basic level to input and retrieve information Competence in appropriate use of electronic patient records following training Other The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. You will be expected to actively participate in annual appraisals and set objectives in conjunction with your manager. Performance will be monitored against set objectives. Person Specification Qualifications Essential Care certificate Level 2 functional skills Experience Essential Working in a Health Care or related setting. Team Working Experience in carrying out assigned duties/assisting qualified staff after training. Skills Essential Able to assist with essential care for patients as directed. Demonstrates understanding of importance of maintaining privacy and dignity. Able to alert trained staff of change in patient's condition. Person Specification Qualifications Essential Care certificate Level 2 functional skills Experience Essential Working in a Health Care or related setting. Team Working Experience in carrying out assigned duties/assisting qualified staff after training. Skills Essential Able to assist with essential care for patients as directed. Demonstrates understanding of importance of maintaining privacy and dignity. Able to alert trained staff of change in patient's condition. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Brockley Hill Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab) Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Brockley Hill Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab). Location : Royal National Orthopaedic Hospital, Brockley Hill, HA7 4LP Stanmore, United Kingdom