Job summary City & Hackney Centre for Mental Health is a mental health hospital based at Homerton Hospital that provides assessment and treatment for male and female individuals experiencing acute mental health difficulties. Our vision is to provide optimum care and treatment to aid recovery and promote well-being prior to returning back within the community environment. An exciting opportunity has arisen within the inpatient wards for an enthusiastic Health Care Support Worker, Band 3, to join our busy and motivated team We aim is to deliver a patient-focused care that provides patients with an opportunity to better understand the crisis or behaviour that resulted in their admission and to learn coping skills to reduce the risk of relapse. Main duties of the job Supporting the in-patient wards during psychiatric emergencies. Promoting a safe environment of care that safeguards and protects patients and staff against undue risk. Facilitating a positive role for patients where open communication and opportunities for learning and decision-making are promoted Maintaining the patients right to spend no more time than clinically necessary in a locked environment. Provide support and clinical assistance to the other hospitals within the trust. Provide support and liaise with the community mental health teams and other allied professionals To actively participate in the assessment and care plan process, caring for both mental health and physical health needs and ensuring care is individualised and truly meets the needs of the service user. Working with registered nurses and other members of the Multi-Disciplinary Team to ensure defined care is implemented, that patients are actively involved in all aspects of their care and fully understand their care. About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Details Date posted 13 May 2025 Pay scheme Agenda for change Band Band 3 Salary £29,485 to £31,088 a year per annum Inc HCAs Contract Permanent Working pattern Full-time Reference number 363-CH7065632 Job locations City and Hackney Centre for Mental Health Homerton Row London E9 6SR Job description Job responsibilities Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us. Job description Job responsibilities Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us. Person Specification Education/ Qualification/ Training Essential Educated to GCSE level of equivalent Completed or the willingness to undertake Care certificate Desirable GCSE Grade A-C in Maths & English or skills level 2 Maths & English or equivalent Experience Essential Working in a care setting Desirable Dealing with challenging situations Working with Mental Health Service Users Insight into how to evaluate own strengths and development needs, seeking advice where appropriate Experience of providing and receiving complex, sensitive information Knowledge and Skills Essential Excellent verbal and written communication skills Able to manage time to meet deadlines Ability to work autonomously Ability to work as part of a team Be able to respond with compassion and empathy Demonstrate an understanding of caring for people with mental health problems Demonstrate a degree of emotional intelligence and self-reflection Desirable Demonstrate an understanding of the specialty Ability to take part in reflective practice and clinical supervision activities Ability to deal with non- routine and unpredictable nature of workload and individual patient contact Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice Person Specification Education/ Qualification/ Training Essential Educated to GCSE level of equivalent Completed or the willingness to undertake Care certificate Desirable GCSE Grade A-C in Maths & English or skills level 2 Maths & English or equivalent Experience Essential Working in a care setting Desirable Dealing with challenging situations Working with Mental Health Service Users Insight into how to evaluate own strengths and development needs, seeking advice where appropriate Experience of providing and receiving complex, sensitive information Knowledge and Skills Essential Excellent verbal and written communication skills Able to manage time to meet deadlines Ability to work autonomously Ability to work as part of a team Be able to respond with compassion and empathy Demonstrate an understanding of caring for people with mental health problems Demonstrate a degree of emotional intelligence and self-reflection Desirable Demonstrate an understanding of the specialty Ability to take part in reflective practice and clinical supervision activities Ability to deal with non- routine and unpredictable nature of workload and individual patient contact Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name East London NHS Foundation Trust Address City and Hackney Centre for Mental Health Homerton Row London E9 6SR Employer's website https://www.elft.nhs.uk/ (Opens in a new tab) Employer details Employer name East London NHS Foundation Trust Address City and Hackney Centre for Mental Health Homerton Row London E9 6SR Employer's website https://www.elft.nhs.uk/ (Opens in a new tab). Location : City and Hackney Centre for Mental Health, Homerton Row, E9 6SR London, United Kingdom