Job summary Healthcare Assistant Department: Ward 14 and Ward 19 Band 2/3 Hours: 37.5 x4 and 11 x1 hours per week, all MKUH roles will be considered for flexible working TEAMMKUH are looking for FOUR or FIVE multiple motivated, organised and enthusiastic individuals to join our team as a Healthcare Assistant. Additionally, we are a friendly team who support and encourage each other, all successful applicants must hold the same values. Ward 14 (also known as Phoenix Ward) is a nurse-led ward caring for male and female elderly patients working closely with Therapy Assistants and Ward 19 is a 28/30-bed ward caring for both male and female patients that has a 'End PJ Paralysis programme which supports patients in wearing their own day clothes. Both wards contain highly skilled doctors, nurses and domestics caring for all our patients' holistic needs and promoting independence and rehabilitation. Good communication skills are required, and you should be able to work independently and as part of a wider team Additionally, you must be understanding of accurate documentation within the workplace and be caring towards patients, staff and their family members. Candidates will be required to work a combination of duties including early, late, nights, weekdays and weekends. Interview date: Week Commencing 16.06.2025 Main duties of the job The role of the Healthcare Assistant is to assist the nursing team in the delivery of safe effective care to the patient, supporting patients with personal care and activities of daily living. If you do not have an NHS Care Certificate, the successful postholders will be Band 2 and required to undertake the Care Certificate within the first 12 weeks of employment. Once your 6-month probation has completed, you will be a Band 3 (subject to passing probationary period). About us We care We communicate We collaborate We contribute They embrace opportunities to demonstrate initiative within their roles, with an impressive 83.2% seizing such chances to drive improvements in their work areas. (NHS Staff Survey 2023) Free on-site parking Free refreshments Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Details Date posted 16 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Per annum Contract Permanent Working pattern Full-time Reference number 430-MED25-35A Job locations Ward 19 Medicine (Dept) Milton Keynes MK6 5LD Job description Job responsibilities Undertake personal care duties, supporting patients as needed with bathing, toileting, dressing and feeding. Ensure privacy and dignity is maintained. Assess patient health, safety and wellbeing whilst undertaking personal care, reporting any concerns with patient conditions to a senior member of staff, in accordance with the departments escalation process. To complete relevant documentation, including updating patient records with patient information such as fluid balance, nutrition, height and weight, as necessary. To assist, where appropriate, in the induction of new staff within the department, demonstrating duties to new starters To organise own daily workload, adjusting and prioritising appropriately as the ward activity dictates. Communicate factual information to patients regarding their condition within clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity. Utilise persuasive skills, as necessary, to encourage patients to engage and undertake activities of daily living. To ensure that patients, relatives and visitors needs are met in a courteous, helpful, and compassionate manner. To demonstrate a pro-active approach to maintaining overall tidiness and cleanliness of the ward/department and equipment. To adhere to Trust policies and procedures. Please refer to the job description for further details. Job description Job responsibilities Undertake personal care duties, supporting patients as needed with bathing, toileting, dressing and feeding. Ensure privacy and dignity is maintained. Assess patient health, safety and wellbeing whilst undertaking personal care, reporting any concerns with patient conditions to a senior member of staff, in accordance with the departments escalation process. To complete relevant documentation, including updating patient records with patient information such as fluid balance, nutrition, height and weight, as necessary. To assist, where appropriate, in the induction of new staff within the department, demonstrating duties to new starters To organise own daily workload, adjusting and prioritising appropriately as the ward activity dictates. Communicate factual information to patients regarding their condition within clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity. Utilise persuasive skills, as necessary, to encourage patients to engage and undertake activities of daily living. To ensure that patients, relatives and visitors needs are met in a courteous, helpful, and compassionate manner. To demonstrate a pro-active approach to maintaining overall tidiness and cleanliness of the ward/department and equipment. To adhere to Trust policies and procedures. Please refer to the job description for further details. Person Specification Qualifications and knowledge Essential Basic understanding and competence in Maths & English NVQ Level 2 or equivalent relevant experience Knowledge of personal care and activities of daily living Awareness of importance of infection prevention & control Understanding of the importance of safe working practices Insight into personal care needs Desirable CARE Certificate Understanding of the role of a Healthcare Assistant Awareness of NHS policies Experience Essential Experience of working in a team Desirable Experience of being a care giver Previous NHS experience Experience of working with the public/in customer care Skills Essential Ability to demonstrate commitment to high standards of care Accurate record keeping Ability to work under pressure Ability to prioritise tasks effectively at short notice Caring in a professional manner towards patients and their relatives Good time management Personal and people development Essential Commitment to Safeguarding Presents a professional appearance Ability to work within a team Self-motivated and enthusiastic Commitment to working in a caring environment with people of all ages Communication Essential Clear spoken and written English Able to show care, empathy and respect to patients and their families Able to communicate with team members, carrying out instructions and feeding back information. Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines. Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations. Person Specification Qualifications and knowledge Essential Basic understanding and competence in Maths & English NVQ Level 2 or equivalent relevant experience Knowledge of personal care and activities of daily living Awareness of importance of infection prevention & control Understanding of the importance of safe working practices Insight into personal care needs Desirable CARE Certificate Understanding of the role of a Healthcare Assistant Awareness of NHS policies Experience Essential Experience of working in a team Desirable Experience of being a care giver Previous NHS experience Experience of working with the public/in customer care Skills Essential Ability to demonstrate commitment to high standards of care Accurate record keeping Ability to work under pressure Ability to prioritise tasks effectively at short notice Caring in a professional manner towards patients and their relatives Good time management Personal and people development Essential Commitment to Safeguarding Presents a professional appearance Ability to work within a team Self-motivated and enthusiastic Commitment to working in a caring environment with people of all ages Communication Essential Clear spoken and written English Able to show care, empathy and respect to patients and their families Able to communicate with team members, carrying out instructions and feeding back information. Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines. Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address Ward 19 Medicine (Dept) Milton Keynes MK6 5LD Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab) Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address Ward 19 Medicine (Dept) Milton Keynes MK6 5LD Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab). Location : Ward 19 Medicine (Dept), MK6 5LD Milton Keynes, United Kingdom