Application Deadline: 30 May 2025 Department: Adults & Community Services Location: Torbay Council Compensation: £30,559 - £33,366 / year Description Job Description & Person Specification > We are dedicated to helping people who are facing homelessness. The demand for our Housing Options Service is increasing and we think it will continue to do so. Often through no fault of their own, more and more people are finding themselves at risk of homelessness. The housing market and lack of affordable options make it challenging to help people find the homes they need. We have an exciting opportunity to join our team as a Housing Options Officer. We are seeking an individual who has a proven track record of working within a challenging frontline service, or has transferable customer service skills. You will be based in our Housing Options Service and will be part of a team working with households to prevent and relieve homelessness by providing advice to clients of their housing options, their tenancy rights, assisting in negotiations with landlords and agents, as well as brokering alternative arrangements. We are looking for someone who is: An excellent communicator who will give clear and concise advice to customers and landlords. A good listener who will be empathetic when helping customers facing challenging personal circumstances. A good team player who will embrace The Councils core values. An organised individual with an eye for detail who can prioritise their work in a demanding environment. A natural problem solver who can think creatively to create successful resolutions. When completing your application please refer to the person specification. Please give us examples of how you meet each of the essential criteria. You will be shortlisted according to these criteria. This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role. If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: https://www.torbay.gov.uk/council/jobs/job-descriptions/housing-options-officer-1/ For an informal chat please contact Peter Shuttleworth on 01803208712 or peter.shuttleworth@torbay.gov.uk. Interviews are expected to be conducted during the week commencing 02nd June 2025. Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible. Skills Essential: Attention to detail and ability to maintain accurate records to provide accountability, deliverability and to be used as evidence if required. Good organisational ability, particularly self-organisation, ability to see tasks through to a successful conclusion, whilst working to tight deadlines. Ability to elicit information from service users, carers, and professionals to make informed decisions. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. Knowledge Essential: Knowledge of Homelessness legislation, case law & codes of practice. Knowledge of the principles underpinning the provision of a comprehensive range of housing services. Knowledge of the local housing environment and housing letting schemes including Devon Home Choice. Experience & Qualifications Essential: ECDL or equivalent IT experience. Relevant training undertaken in subject area.. Location : Torquay, England, United Kingdom