Job summary We are looking for an Interim Service Improvement Team Leader, who will have specific responsibility as Deputy Product Owner for our core systems programme (CSP). This is an integral leadership position supporting the transformation of our core systems and mobilisation of the Case Hub system within Claims. You will play a key role in shaping our current and future work processes. As the Deputy Product Owner, you will support the Product Owner, Head of Performance and Improvement, and the wider Claims Directorate. Main duties of the job You will have significant decision-making responsibilities and will ensure the quality and structure of products developed to support claims management within CSP. You will also be responsible for identifying and prioritising continuous improvement of the system that meets the objectives of the Claims Directorate and the Claims Evolution Programme (CEP). You will lead subject matter experts, and coordinate colleagues and leaders across the directorate to ensure cohesion around delivery of Case Hub and associated training, process documentation and effective preparation of cases before the migration to ensure a smooth transition. Please see job description and person specification for full details About us Who we are: NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas: Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes. Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists. Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services. Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS. Details Date posted 13 May 2025 Pay scheme Agenda for change Band Band 8b Salary £62,215 to £72,293 a year Contract Fixed term Duration 6 months Working pattern Full-time, Flexible working, Home or remote working Reference number 000134 Job locations Leeds/Hybrid or homeworking Leeds West Yorkshire LS1 4AP Job description Job responsibilities The opportunity We are looking for an Interim Service Improvement Team Leader, who will have specific responsibility as Deputy Product Owner for our core systems programme (CSP). This is an integral leadership position supporting the transformation of our core systems and mobilisation of the Case Hub system within Claims. You will play a key role in shaping our current and future work processes. As the Deputy Product Owner, you will support the Product Owner, Head of Performance and Improvement, and the wider Claims Directorate. What you'll be doing You will have significant decision-making responsibilities and will ensure the quality and structure of products developed to support claims management within CSP. You will also be responsible for identifying and prioritising continuous improvement of the system that meets the objectives of the Claims Directorate and the Claims Evolution Programme (CEP). You will lead subject matter experts, and coordinate colleagues and leaders across the directorate to ensure cohesion around delivery of Case Hub and associated training, process documentation and effective preparation of cases before the migration to ensure a smooth transition. What you’ll bring You will need Claims management experience and a clear view of NHS Resolutions strategic aims. We are looking for candidates who are already operating in a supervisory, change, improvement or similar role You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system. At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Who we are: NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas: Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes. Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists. Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services. Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS. Additional information: We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. NHS Resolution is currently unable to support visa sponsorship requests. 6 month secondment with the possibility of extension or becoming permanent We look forward to receiving your application. This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP. Job description Job responsibilities The opportunity We are looking for an Interim Service Improvement Team Leader, who will have specific responsibility as Deputy Product Owner for our core systems programme (CSP). This is an integral leadership position supporting the transformation of our core systems and mobilisation of the Case Hub system within Claims. You will play a key role in shaping our current and future work processes. As the Deputy Product Owner, you will support the Product Owner, Head of Performance and Improvement, and the wider Claims Directorate. What you'll be doing You will have significant decision-making responsibilities and will ensure the quality and structure of products developed to support claims management within CSP. You will also be responsible for identifying and prioritising continuous improvement of the system that meets the objectives of the Claims Directorate and the Claims Evolution Programme (CEP). You will lead subject matter experts, and coordinate colleagues and leaders across the directorate to ensure cohesion around delivery of Case Hub and associated training, process documentation and effective preparation of cases before the migration to ensure a smooth transition. What you’ll bring You will need Claims management experience and a clear view of NHS Resolutions strategic aims. We are looking for candidates who are already operating in a supervisory, change, improvement or similar role You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system. At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Who we are: NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas: Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes. Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists. Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services. Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS. Additional information: We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. NHS Resolution is currently unable to support visa sponsorship requests. 6 month secondment with the possibility of extension or becoming permanent We look forward to receiving your application. This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP. Person Specification Qualifications Essential What you'll bring You will need Claims management experience and a clear view of NHS Resolutions strategic aims. We are looking for candidates who are already operating in a supervisory, change, improvement or similar role You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system. Desirable NA Experience Essential What you'll bring You will need Claims management experience and a clear view of NHS Resolutions strategic aims. We are looking for candidates who are already operating in a supervisory, change, improvement or similar role You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system. Desirable NA Person Specification Qualifications Essential What you'll bring You will need Claims management experience and a clear view of NHS Resolutions strategic aims. We are looking for candidates who are already operating in a supervisory, change, improvement or similar role You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system. Desirable NA Experience Essential What you'll bring You will need Claims management experience and a clear view of NHS Resolutions strategic aims. We are looking for candidates who are already operating in a supervisory, change, improvement or similar role You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system. Desirable NA Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Resolution Address Leeds/Hybrid or homeworking Leeds West Yorkshire LS1 4AP Employer's website https://resolution.nhs.uk/careers/ (Opens in a new tab) Employer details Employer name NHS Resolution Address Leeds/Hybrid or homeworking Leeds West Yorkshire LS1 4AP Employer's website https://resolution.nhs.uk/careers/ (Opens in a new tab). Location : Leeds/Hybrid or homeworking, LS1 4AP Leeds, West Yorkshire, United Kingdom