Who are we? The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop there! We want to go further. We want to make a difference in the environment! We will make a stand for our precious planet; together. As a company, we are relatively young but growing extremely quickly which is why we’re looking for someone to join our family and help shape the future of The Student Energy Group. Although the role is detailed below and it's important you’ve got the skill set the most important part for us is the culture fit. We want all members of the TSEG family to live by this one value… “DOING THE RIGHT THING – BY EVERYONE” It’s a simple one but it’s at the core of what we do. Do the right thing for our customers and do the right thing for each other. We also have some pledges, you can see these on our website. We’ll ask you about how we run our company, we’ll ask for your feedback, your thoughts and ideas and we WILL listen. You’ll need drive, determination, enthusiasm, and a desire to be your best self every day. In return you’ll get a great salary, awesome benefits like private medical care, work in our fantastic office in the Jewellery Quarter and you’ll join one of the fastest-growing companies in the UK. The Role The Internal Sales & Cancellations executive is responsible for contacting, progressing, and closing sales leads generated by our marketing campaigns and partnerships. Through our digitally integrated partnerships we develop high volumes of quotes that require following up, consulting and closing. They are also responsible for dealing with cancellation requests, trying to save them but if not, actioning them and explaining next steps. What can you expect from us? We will ensure you have all the necessary tools to perform the role to the best of your abilities. In addition, aside from joining our family and one of the fastest growing companies in the UK you’ll get a great salary and awesome benefits such as… Full private medical care for you Death in service cover Bonus scheme of up to 20% based on personal and company targets Social events once per quarter Support with educational qualifications (dependent on role) Company pension Sick pay The Package Reviewed: Date Page 3 of 3 Salary: TBC Bonus Scheme Hybrid office-based working hours: 9am – 5pm (2 days at home, 3 days in) from our Birmingham office Holidays: 25 days + Bank holidays Bupa Health & Dental Insurance Available Responsibilities: 1. Managing pipeline to progress and close sales leads 2. Working with the team to manage the sales inbox and respond to any enquiries where necessary 3. Supporting the Internal sales team leader and Sales Director where needed 4. Saving cancellations and renewing customers 5. Achieve monthly targets 6. Answering inbound sales calls where needed 7. Supporting customer service & marketing where needed. 8. Ensure that all customer interactions are conducted in accordance with company policies and procedures. 9. Conduct personal research to learn about competitor products/services. Experience & Requirements Skills: Excellent sales skills Self-motivated with strong organisational skills and the ability to multi-task Ability to work in a fast-paced environment A Customer-Centric mentality You will need to be digitally savvy as you will be working across multiple systems We work across a variety of contact channels; calls, webchat, messaging services so you should and have fantastic communication skills, both written and verbal Experience: Sales experience preferred but not essential. Job Types: Full-time, Permanent Pay: £26,113.00-£29,953.00 per year Additional pay: Bonus scheme Commission pay Benefits: Casual dress Company events Company pension Private medical insurance Transport links Work from home Schedule: Day shift Monday to Friday No weekends Work Location: Hybrid remote in Birmingham B1 3HN. Location : Birmingham