Job summary Join our IT Service Desk Team and help keep our organisation running smoothly! You'll provide remote technical and application support, working to resolve IT issues quickly and efficiently while delivering excellent customer service. You will troubleshoot and resolve IT issues, escalate when needed, and update support tickets in line with SLAs. Additionally, you'll assist with IT deployments. This role is primarily office-based, but potential exists to work 1-2 days a week from home. You'll work with a range of IT systems, support clinical teams. Main duties of the job As a First Line IT Officer you will be responsible for, but not limited to: Provide 1st line IT support across Leeds Community Healthcare NHS Trust, including desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot hardware, software, and network issues for Windows systems. Adapt to varied environments, supporting both new and legacy technologies. Ensure timely issue resolution, maintaining SLAs and high customer satisfaction. Support Microsoft products like Active Directory, Azure, and Office 365. Assist with peripheral devices and promote IT security best practices. Potential to work remotely. Update documentation and collaborate with IT teams across the business. For questions about the job role, please contact Mark Dwyer, IT Helpdesk Manager. mdwyer1@nhs.net 07712 402 621. Adverts will close early where the maximum number of applicants is reached. About us Working for Leeds Community Healthcare NHS Trust. Who are we? Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring. Perks of the job: Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab. Right to Work: This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply. Details Date posted 22 May 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Contract Permanent Working pattern Full-time Reference number VPE2497C54 Job locations Leeds Community Healthcare Nhs Trust Millshaw Park Lane Leeds LS11 0DL Job description Job responsibilities Please review the Job Description and Person Specification attached in the supporting documents section. Job description Job responsibilities Please review the Job Description and Person Specification attached in the supporting documents section. Person Specification General Requirements Essential Please review the Job Description and Person Specification attached in the supporting documents section. Desirable Please review the Job Description and Person Specification attached in the supporting documents section. Person Specification General Requirements Essential Please review the Job Description and Person Specification attached in the supporting documents section. Desirable Please review the Job Description and Person Specification attached in the supporting documents section. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Community Healthcare NHS Trust Address Leeds Community Healthcare Nhs Trust Millshaw Park Lane Leeds LS11 0DL Employer's website https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab) Employer details Employer name Leeds Community Healthcare NHS Trust Address Leeds Community Healthcare Nhs Trust Millshaw Park Lane Leeds LS11 0DL Employer's website https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab). Location : Leeds Community Healthcare Nhs Trust, Millshaw Park Lane, LS11 0DL Leeds, United Kingdom