Job summary Are you a dynamic and experienced Delivery Manager with a desire to maximise the potential of adopting agile methodologies? Or a pro-active and experienced Project Manager with a passion for transitioning project delivery into product delivery? Are you forward thinking, looking for a new challenge, a chance to make a difference, add value and deliver tangible benefits? Do you thrive in a fast-paced, innovative environment and enjoy leading multidisciplinary teams? If so, Digital Health and Care Wales has an exciting opportunity for you. We are looking for a Lead Delivery Manager to join as part of the new Digital Delivery Team within the Operations Directorate, where you will play a pivotal role in transitioning from traditional project delivery to a product orientated delivery operating model, that meets the evolving needs of our service providers and users. Main duties of the job The post holder will help to be accountable for leading a multidisciplinary teams as part of the Operations Directorate, creating an environment that enables delivery at pace in line with DHCW and NHS Wales standards and procedures. You will line manage the scrum team, remove blockers, lead the team in Agile ceremonies and project management meetings, working closely with Product and Service Managers to lead the Delivery Team, tracking and reporting on progress. Fundamental to this role is a focus on creating an efficient, organised and productive environment to enable the team to deliver. Managing the day-to-day progress of the Delivery Team, building effective working relationships across all stakeholders. Promoting the right mindset of the team and encouraging commitment and participation from all team members. Keeping the Delivery Team focussed on priorities as agreed with the Product and Service Managers and aligning sprint goals to the project or programme milestones and strategic objectives. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care. Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. Details Date posted 22 May 2025 Pay scheme Agenda for change Band Band 8a Salary £54,550 to £61,412 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 025-AC111-0525 Job locations Hybrid working Cardiff CF11 9AD Job description Job responsibilities As an experienced Agile Delivery Manager and, or Project Manager you will: Expertly coach and lead teams in Agile and Lean practices and act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. Coach, train and mentor other teams as the central point of expertise. Apply highly developed specialist knowledge across a range of work procedures and practices, underpinning theoretical knowledge and relevant practical experience. Identify and overcome obstacles by providing positive support through to resolution Create or tailor new ways of working and constantly innovate. Visualise outcomes and clearly articulate and engage buy-in and trust Building on effective project controls and strong planning skills to ensure the coordination and implementation of organisational and national programmes, projects and workstreams across the Operations Directorate Portfolio including: DevOps optimising software capability and performance, driving automation and integration Open Architecture adopt the architecture framework and principles to accelerate product and service delivery Cyber Security reducing the risk of cyber threats and vulnerabilities, and improving NHS Wales security posture Cloud adopt Cloud native platform architectures and utilise modern digital tools and capabilities to maintain critical IT infrastructure Job description Job responsibilities As an experienced Agile Delivery Manager and, or Project Manager you will: Expertly coach and lead teams in Agile and Lean practices and act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. Coach, train and mentor other teams as the central point of expertise. Apply highly developed specialist knowledge across a range of work procedures and practices, underpinning theoretical knowledge and relevant practical experience. Identify and overcome obstacles by providing positive support through to resolution Create or tailor new ways of working and constantly innovate. Visualise outcomes and clearly articulate and engage buy-in and trust Building on effective project controls and strong planning skills to ensure the coordination and implementation of organisational and national programmes, projects and workstreams across the Operations Directorate Portfolio including: DevOps optimising software capability and performance, driving automation and integration Open Architecture adopt the architecture framework and principles to accelerate product and service delivery Cyber Security reducing the risk of cyber threats and vulnerabilities, and improving NHS Wales security posture Cloud adopt Cloud native platform architectures and utilise modern digital tools and capabilities to maintain critical IT infrastructure Person Specification Qualifications and Knowledge Essential Educated to Masters level (or equivalent qualification / experience) Expert of Agile and Lean practices Certification such as Professional Scrum master or equivalent Evidence of continuous professional development Expert at supporting multi-disciplinary teams in the delivery of products and services Desirable Understanding and knowledge of health service terminology and information requirements Knowledge/awareness of DHCW and how it supports the NHS in Wales Working knowledge of the NHS and national developments and policy initiatives Membership of a professional organisation, such as Scrum Alliance, Scrum.org, Internation Scrum Institiute, Agile Alliance...etc Experience Essential Extensive delivery management experience. Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle. Excellent expectation management skills. Extensive experience using Agile principles and how to apply them for the delivery of technology programmes. Demonstrable experience with introducing agile and lean practices into an organisation. Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse and changing environment Demonstrable focus on details including metrics, KPIs and process. Experience in budget management, contracting and managing on-going service agreements with 3rd party suppliers. Pragmatic, innovative problem solver. Expert at coaching teams to apply a user centred focus and to deliver to service standards Expert at creating a positive environment to support a strong team culture. Expert at ensuring quality in the delivery of products and services. Skills and Attributes Essential Advanced commercial and financial acumen. Leadership and mentorship skills. Strong negotiation, decision-making and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly. Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration. Excellent people skills and demonstrable emotional intelligence. Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables. Able to navigate and negotiate through complex or contentious situations. Strong leadership and management skills; planning and organisation of a number of complex activities or programmes, which require the formulation and adjustment of plans. Desirable Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Person Specification Qualifications and Knowledge Essential Educated to Masters level (or equivalent qualification / experience) Expert of Agile and Lean practices Certification such as Professional Scrum master or equivalent Evidence of continuous professional development Expert at supporting multi-disciplinary teams in the delivery of products and services Desirable Understanding and knowledge of health service terminology and information requirements Knowledge/awareness of DHCW and how it supports the NHS in Wales Working knowledge of the NHS and national developments and policy initiatives Membership of a professional organisation, such as Scrum Alliance, Scrum.org, Internation Scrum Institiute, Agile Alliance...etc Experience Essential Extensive delivery management experience. Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle. Excellent expectation management skills. Extensive experience using Agile principles and how to apply them for the delivery of technology programmes. Demonstrable experience with introducing agile and lean practices into an organisation. Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse and changing environment Demonstrable focus on details including metrics, KPIs and process. Experience in budget management, contracting and managing on-going service agreements with 3rd party suppliers. Pragmatic, innovative problem solver. Expert at coaching teams to apply a user centred focus and to deliver to service standards Expert at creating a positive environment to support a strong team culture. Expert at ensuring quality in the delivery of products and services. Skills and Attributes Essential Advanced commercial and financial acumen. Leadership and mentorship skills. Strong negotiation, decision-making and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly. Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration. Excellent people skills and demonstrable emotional intelligence. Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables. Able to navigate and negotiate through complex or contentious situations. Strong leadership and management skills; planning and organisation of a number of complex activities or programmes, which require the formulation and adjustment of plans. Desirable Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Digital Health and Care Wales Address Hybrid working Cardiff CF11 9AD Employer's website https://nwis.nhs.wales/ (Opens in a new tab) Employer details Employer name Digital Health and Care Wales Address Hybrid working Cardiff CF11 9AD Employer's website https://nwis.nhs.wales/ (Opens in a new tab). Location : Hybrid working, CF11 9AD Cardiff, United Kingdom