Job summary Operating as part of our reception team to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The Medical Receptionist will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. Great rate of pay at £12.62 per hour. We have several part time roles available (with additional absence cover available). Please indicate on your CV, your availability, and the maximum weekly hours you are wanting to work. Main duties of the job Description of the role: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Record requests for home visits, ensuring careful recording of all relevant details. Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. Enter patient information on to the computer as required. Undertake any other additional duties appropriate to the post as requested by the management team. About us Based in the historic city of York, Dalton Terrace Surgery is a long-established family practice offering a friendly personal service from substantial, easy reach premisesin the heart of the city. We are a flexible and supportive employer with an extremely low staff turnover and high performing staff & patient feedback. Details Date posted 15 May 2025 Pay scheme Other Salary £12.62 an hour Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working, Compressed hours Reference number A1886-25-0002 Job locations Glentworth Dalton Terrace York North Yorkshire YO24 4DB Job description Job responsibilities Dalton Terrace Surgery Medical Receptionist Job Description Based in the historic city of York, Dalton Terrace Surgery is an old-established family practice offering a friendly personal service from substantial premises in the heart of the city. Operating as part of our reception team to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. Description of the role: We have several part time roles available (with additional absence cover available). Salary: £12.62 ph. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. - Record requests for home visits, ensuring careful recording of all relevant details. - Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. - Enter patient information on to the computer as required. - Undertake any other additional duties appropriate to the post as requested by the management team. Confidentiality: - While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment. Quality: The post-holder will strive to maintain quality within the Practice. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: - Communicate effectively with other team members - Communicate effectively with patients and carers - Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will apply Practice policies, standards and guidance. Job description Job responsibilities Dalton Terrace Surgery Medical Receptionist Job Description Based in the historic city of York, Dalton Terrace Surgery is an old-established family practice offering a friendly personal service from substantial premises in the heart of the city. Operating as part of our reception team to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. Description of the role: We have several part time roles available (with additional absence cover available). Salary: £12.62 ph. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice - Deal with all general enquiries, explain procedures and make new and follow-up appointments - Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. - Record requests for home visits, ensuring careful recording of all relevant details. - Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. - Enter patient information on to the computer as required. - Undertake any other additional duties appropriate to the post as requested by the management team. Confidentiality: - While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential - Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment. Quality: The post-holder will strive to maintain quality within the Practice. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: - Communicate effectively with other team members - Communicate effectively with patients and carers - Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will apply Practice policies, standards and guidance. Person Specification Qualifications Essential - GCSE grade A to C in English and Mathematics (or equiv.) - Ability to work as part of an integrated multi-skilled team - Pleasant and articulate with the ability to talk on the telephone - Ability to work under pressure - Experience of dealing with the public an advantage - Excellent communication skills - An understanding, acceptance and adherence to the need for strict confidentiality - Able to use own initiative - Ability to work without direct supervision and determine own workload priorities - Able to work in a changing environment Desirable - Experience of working in a busy and demanding reception environment - NVQ Level 2 in relevant subject (or equiv.) - Flexibility of working hours - Ability to use own judgement, resourcefulness and common sense Person Specification Qualifications Essential - GCSE grade A to C in English and Mathematics (or equiv.) - Ability to work as part of an integrated multi-skilled team - Pleasant and articulate with the ability to talk on the telephone - Ability to work under pressure - Experience of dealing with the public an advantage - Excellent communication skills - An understanding, acceptance and adherence to the need for strict confidentiality - Able to use own initiative - Ability to work without direct supervision and determine own workload priorities - Able to work in a changing environment Desirable - Experience of working in a busy and demanding reception environment - NVQ Level 2 in relevant subject (or equiv.) - Flexibility of working hours - Ability to use own judgement, resourcefulness and common sense Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dalton Terrace Surgery Address Glentworth Dalton Terrace York North Yorkshire YO24 4DB Employer's website https://www.daltonterracesurgery.nhs.uk/ (Opens in a new tab) Employer details Employer name Dalton Terrace Surgery Address Glentworth Dalton Terrace York North Yorkshire YO24 4DB Employer's website https://www.daltonterracesurgery.nhs.uk/ (Opens in a new tab). Location : Glentworth, Dalton Terrace, YO24 4DB York, North Yorkshire, United Kingdom