Job summary This is an exciting opportunity to join our Medical Secretary team. You will be working as part of a team providing high quality audio typing for the department. You will be a conscientious and enthusiastic team player with excellent audio typing skills, good organisational and communication skills with a sound typing background. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential. You will be responsible for the audio typing of clinical correspondence within specified timescales. You will need to be a fast and accurate audio typist with knowledge of medical terminology. You will also be able to prioritise your workload with constantly changing demands to meet agreed deadlines. You will be able to use your own initiative and respond to queries appropriately. Interview Date: 19th and 20th June 2025 Main duties of the job Job Purpose To provide Audio Typist Services for Consultants and Practitioners who practice at Spencer Private Hospitals. About us About Spencer Private Hospitals Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce. Staff wellbeing is a priority for the organisation with some perks of employment being - Free on-site staff carparking Staff discount for treatments Enrolment into a staff pension scheme Investment in staff training Annual salary increment Additional benefits available in line with our NHS colleagues Local retail discounts We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality. Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding. Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check. Details Date posted 22 May 2025 Pay scheme Other Salary £25,633.33 to £27,334.40 a year dependent upon qualifications and experience Contract Permanent Working pattern Full-time, Flexible working, Home or remote working Reference number E0005-25-0032 Job locations Units 2 & 4 Almond House Betteshanger Country Park Betteshanger, Deal Kent CT14 0EN Spencer Private Hospitals William Harvey Hospital, Arundel Unit Ashford Kent TN24 0LZ Spencer Private Hospitals Kent & Canterbury Hospital, Ethelbert Road Ethelbert Road Canterbury Kent CT1 3NG Spencer Private Hospitals Ramsgate Road Margate Kent CT9 4BG Job description Job responsibilities SPENCER PRIVATE HOSPITALS Job Description Job Title: Medical Typist Department: Medical Secretary Responsible to: Deputy Head of Customer Services Accountable to: Head of Commercial and Customer Services Job Purpose To provide Audio Typist Services for Consultants and Practitioners who practice at Spencer Private Hospitals. Key Relationships Patients Service Users Relatives/Friends/Family SPH Colleagues Consultants NHS Colleagues GP Practices Key Responsibilities Financial Liaise with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions Assisting with the full capacity of clinics is achieved to ensure maximum income Assist with meeting contractual targets to ensure no loss of income to the company Check patient outcomes match the dictation to ensure the Finance Team can bill appropriately Business Development Build a quality service for patients and service users To participate in the annual review of departmental policies and procedures to ensure that they reflect good practice and to ensure that all requirements are complied with. To work towards external ISO9001/2015 and ISO1401/2015 accreditation To participate in interdepartmental SLA reviews on an annual and ad hoc basis Quality Provide quality and accurate medical audio typist services to Clinicians at all sites using electronic audio dictation facilities To work as part of the secretarial team and provide cover for colleagues as and when required across all sites To ensure that all local and in-house policies and legal requirements relating to clinical care, GDPR and Health and Safety are complied with To act in a discreet, diplomatic and tactful manner at all times To ensure that all discharged waiting list patients correspondence is archived and distributed accordingly Maintaining a medical record system on the inhouse system To provide a choose and book secretarial service to Consultants To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital To provide a discreet, sympathetic and professional patient service Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to our clients Liaise regularly with external service users, ensuring that all contract obligations are met and upheld Workforce To participate in in-house training sessions and attend meetings and discussions when required To maintain a professional service to patients, clinicians and stakeholders at all times To meet tight deadlines and work as a team to plan in workloads To liaise with internal colleagues and provide updates on patients as required Job description Job responsibilities SPENCER PRIVATE HOSPITALS Job Description Job Title: Medical Typist Department: Medical Secretary Responsible to: Deputy Head of Customer Services Accountable to: Head of Commercial and Customer Services Job Purpose To provide Audio Typist Services for Consultants and Practitioners who practice at Spencer Private Hospitals. Key Relationships Patients Service Users Relatives/Friends/Family SPH Colleagues Consultants NHS Colleagues GP Practices Key Responsibilities Financial Liaise with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions Assisting with the full capacity of clinics is achieved to ensure maximum income Assist with meeting contractual targets to ensure no loss of income to the company Check patient outcomes match the dictation to ensure the Finance Team can bill appropriately Business Development Build a quality service for patients and service users To participate in the annual review of departmental policies and procedures to ensure that they reflect good practice and to ensure that all requirements are complied with. To work towards external ISO9001/2015 and ISO1401/2015 accreditation To participate in interdepartmental SLA reviews on an annual and ad hoc basis Quality Provide quality and accurate medical audio typist services to Clinicians at all sites using electronic audio dictation facilities To work as part of the secretarial team and provide cover for colleagues as and when required across all sites To ensure that all local and in-house policies and legal requirements relating to clinical care, GDPR and Health and Safety are complied with To act in a discreet, diplomatic and tactful manner at all times To ensure that all discharged waiting list patients correspondence is archived and distributed accordingly Maintaining a medical record system on the inhouse system To provide a choose and book secretarial service to Consultants To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital To provide a discreet, sympathetic and professional patient service Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to our clients Liaise regularly with external service users, ensuring that all contract obligations are met and upheld Workforce To participate in in-house training sessions and attend meetings and discussions when required To maintain a professional service to patients, clinicians and stakeholders at all times To meet tight deadlines and work as a team to plan in workloads To liaise with internal colleagues and provide updates on patients as required Person Specification Qualifications Essential Maths and English (GCSE or equivalent) grade C or above Desirable Medical Secretary Qualification Skills Essential Audio typing Good working knowledge of Word/Excel/Outlook Proven track record of delivering service beyond all expectations Desirable Previous experience of health industry software Skills Essential Audio typing Good working knowledge of Word/Excel/Outlook Proven track record of delivering service beyond all expectations Desirable Previous experience of health industry software Other Essential Permission to work in the UK Ability to travel between sites Skills Essential Audio typing Good working knowledge of Word/Excel/Outlook Proven track record of delivering service beyond all expectations Desirable Previous experience of health industry software Experience Essential Proven experience working in a medical environment Experience of administrative or secretarial tasks Desirable Previously worked in the private healthcare sector Personal Attributes Essential Outstanding communication skills Polite and confident telephone manner Organised and methodical in approach Able to work under pressure Ability to act on own initiative Self-motivated Effective communicator Good time management ensuring all tasks are achieved Able to meet deadlines Demonstrates the ability to prioritise workload effectively Desirable Outgoing personality Flexible approach Previous experience of working in a team Person Specification Qualifications Essential Maths and English (GCSE or equivalent) grade C or above Desirable Medical Secretary Qualification Skills Essential Audio typing Good working knowledge of Word/Excel/Outlook Proven track record of delivering service beyond all expectations Desirable Previous experience of health industry software Skills Essential Audio typing Good working knowledge of Word/Excel/Outlook Proven track record of delivering service beyond all expectations Desirable Previous experience of health industry software Other Essential Permission to work in the UK Ability to travel between sites Skills Essential Audio typing Good working knowledge of Word/Excel/Outlook Proven track record of delivering service beyond all expectations Desirable Previous experience of health industry software Experience Essential Proven experience working in a medical environment Experience of administrative or secretarial tasks Desirable Previously worked in the private healthcare sector Personal Attributes Essential Outstanding communication skills Polite and confident telephone manner Organised and methodical in approach Able to work under pressure Ability to act on own initiative Self-motivated Effective communicator Good time management ensuring all tasks are achieved Able to meet deadlines Demonstrates the ability to prioritise workload effectively Desirable Outgoing personality Flexible approach Previous experience of working in a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Spencer Private Hospitals Ltd Address Units 2 & 4 Almond House Betteshanger Country Park Betteshanger, Deal Kent CT14 0EN Employer's website https://www.spencerprivatehospitals.com/ (Opens in a new tab) Employer details Employer name Spencer Private Hospitals Ltd Address Units 2 & 4 Almond House Betteshanger Country Park Betteshanger, Deal Kent CT14 0EN Employer's website https://www.spencerprivatehospitals.com/ (Opens in a new tab). Location : Spencer Private Hospitals, Betteshanger Country Park, CT14 0EN Betteshanger, Deal, Kent, United Kingdom