JOB SUMMARY This role involves acting as a general assistant to the Operations Manager while also supporting both Commercial and Marketing departments. Operations covers all the core production, quality control, custom division and retailer editions within the Fears catalogue as well as helping with the staffing of the Fears Boutique at No. 4 Clifton Arcade. Fears is a fast-paced and dynamic company where every day poses new challenges, the Operations Assistant must be equally matched to this working environment which at times can be demanding but also hugely rewarding. Specific to this role: • Location: Bristol, Fears Head Office and No.4 Clifton Arcade. • Hours: Full-time (40 hours per week) • Report: Operations Manager • Commencing: June 2025 RESPONSIBILITIES AND DUTIES • Assisting with; o The procurement of watch parts and the quality control of these items when delivered. Including, but not limited to: Generating enquiries, corresponding with suppliers and drafting purchase orders. Reviewing invoices and recording these on the company accounting software. Recording enquires and orders on company Trello board. Quality controlling components once received. Preparing build kits to create finished watches and corresponding with assembly workshops. Create picking list and assemble build kits. Dispatch build kits to external workshops and liaise with workshops during assembly. Recording ongoing builds on company Trello board. Quality Control (QC) watches on return and handover complete watches to Commercial department. o The maintenance of accurate stock records and the recording of stock transfers between sites and suppliers. o Aftersales: processing aftersales watches returned via Commercial department, dispatching to workshops and updating company Trello boards. • Assisting with maintaining stock room cleanliness and tidiness. • Any other ad-hoc requirements of the Operations Manager (and Operations department more widely) as and when required. In this role you’ll report to the Operations Manager. QUALIFICATIONS AND SKILLS The ideal candidate will have exceptional attention to detail and be a proactive self-starter, with a keen willingness to learn and grow. Using initiative and problem solving will be vital in this role with each day bringing new challenges. Previous Job Experience: • 2-5 years relevant experience • Horological experience / interest is not required (but is preferable) Educational: • No specific educational requirements Essential: • Exceptional attention to detail • Microsoft Office (or equivalent) proficient Good telephone and written manner • Highly organised Desirable: • Apple Mac proficiency • Knowledge of watch industry. Location : United Kingdom