Job summary We are looking for a confident individual with excellent communication skills and someone who excels in a busy, demanding and varied environment. You will be joining our Patient Services Team where we are committed to delivering high quality patient care. Our main focus is to meet the individual needs of each and every Patient. In this role you will make patient interactions with the practice more streamlined and efficient. If you are passionate about making a positive impact on Patients Health & Wellbeing, we would love to hear from you! Closing date for applications: Friday 27th June 2025. Interviews to be held: Monday 14th July 2025. Main duties of the job Our Care Co-ordinators support the practice in delivering excellent patient care by efficiently co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place. Our successful candidate will have a busy and varied role which will include processing online consultation requests, arranging follow-up patient care requested by clinicians, care navigating patients to appropriate services, performing a range of administrative duties to support patient care and supporting our frontline reception services during peak calling times. You will excellent communication skills and the confidence to work in a busy and demanding environment. Experience of general administration processes and record keeping will be helpful and you must be computer literate with the ability to learn our IT systems quickly. Above all, you will be committed to delivering high quality patient care. For an informal chat about the role, please contact Joanne Middleton on joanne.middleton8@nhs.net About us We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must also be willing to travel between sites as necessary. Our hard-working and dedicated team includes 23 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team. We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to shape this brand new role which we see as central to the future of care for our most complex and vulnerable patients. Details Date posted 22 May 2025 Pay scheme Other Salary £12.21 to £12.31 an hour In line with the Holderness Health Pay Policy. Contract Permanent Working pattern Full-time Reference number A1637-25-0522 Job locations Church View Surgery 5 Market Hill House Hedon HU12 8JE St Patrick's Surgery St Patrick's Green Patrington HU12 0PF St. Nicholas Surgery Queen Street Withernsea HU19 2PZ Hodgson Lane Surgery Hodgson Lane Roos Hull HU12 0LF Hedon Group Practice 4 Market Hill Hedon Hull HU12 8JD Holderness Health 1501 Hedon Road Hull HU9 5NX Hedon Group Practice Chapel Lane Keyingham Hull HU12 9RA Job description Job responsibilities Role Purpose: To support the practice in delivering excellent patient care by effectively co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place. Service Co-ordination Process online consultation requests, ensuring prioritisation and direction to most appropriate service/clinician Process tasks and schedule patient care in line with clinician requests Co-ordinate patient appointments to make best use of available resources and provide joined-up care for patients Follow up patients who do not attend for appointments and make alternative arrangements Act on communications from hospitals, community services, mental health services and other providers Liaise with other providers to support the transfer of care between different health and care settings Support active queue management within the practice buildings, minimising waiting times for patients and supporting care navigation Support frontline reception services during peak calling times and at times of pressure (call handling, front desk duties etc.) Co-ordinate patient bookings for annual and seasonal health programmes e.g. flu and COVID vaccinations Provide administrative support for the call and recall of patients for planned care appointments, screening and immunisations Patient Support Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews Provide patients with good quality written or verbal information to support them in making choices about their care Proactively support patients to participate in local and national screening programmes Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level Proactively support patients to access online services Identify and address safeguarding concerns Reporting Maintain effective records of activity and produce reports as required Provide agreed performance/activity data This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Job description Job responsibilities Role Purpose: To support the practice in delivering excellent patient care by effectively co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place. Service Co-ordination Process online consultation requests, ensuring prioritisation and direction to most appropriate service/clinician Process tasks and schedule patient care in line with clinician requests Co-ordinate patient appointments to make best use of available resources and provide joined-up care for patients Follow up patients who do not attend for appointments and make alternative arrangements Act on communications from hospitals, community services, mental health services and other providers Liaise with other providers to support the transfer of care between different health and care settings Support active queue management within the practice buildings, minimising waiting times for patients and supporting care navigation Support frontline reception services during peak calling times and at times of pressure (call handling, front desk duties etc.) Co-ordinate patient bookings for annual and seasonal health programmes e.g. flu and COVID vaccinations Provide administrative support for the call and recall of patients for planned care appointments, screening and immunisations Patient Support Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews Provide patients with good quality written or verbal information to support them in making choices about their care Proactively support patients to participate in local and national screening programmes Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level Proactively support patients to access online services Identify and address safeguarding concerns Reporting Maintain effective records of activity and produce reports as required Provide agreed performance/activity data This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Person Specification Qualifications Essential Good standard of general education Desirable Customer care training/qualification Personal Qualities Essential Committed to personal development Approachable and flexible Honest and reliable Sensitive to patients needs Ability and willingness to work across all Holderness Health sites Experience Essential Experience of working in a busy and demanding environment Experience of delivering high quality customer or patient care Experience of general administration processes and record keeping Desirable Experience of working in a health or social care setting, ideally general practice Experience of SystmOne clinical system Person Specification Qualifications Essential Good standard of general education Desirable Customer care training/qualification Personal Qualities Essential Committed to personal development Approachable and flexible Honest and reliable Sensitive to patients needs Ability and willingness to work across all Holderness Health sites Experience Essential Experience of working in a busy and demanding environment Experience of delivering high quality customer or patient care Experience of general administration processes and record keeping Desirable Experience of working in a health or social care setting, ideally general practice Experience of SystmOne clinical system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Holderness Health Address Church View Surgery 5 Market Hill House Hedon HU12 8JE Employer's website https://www.holdernesshealth.nhs.uk/ (Opens in a new tab) Employer details Employer name Holderness Health Address Church View Surgery 5 Market Hill House Hedon HU12 8JE Employer's website https://www.holdernesshealth.nhs.uk/ (Opens in a new tab). Location : St. Nicholas Surgery, 5 Market Hill House, HU12 8JE Hedon, United Kingdom