Job summary We are seeking an enthusiastic and highly motivated Practice Manager to join our friendly team. The successful candidate will play a pivotal role in ensuring the efficient and effective management of the Practice, driving growth and sustainability in line with NHS policies and developments. The ideal candidate needs to be highly organised with experience of leading and managing a team. The candidate must have strong communication, HR, and IT skills. Previous experience working within a similar healthcare setting is essential. Previous leadership and management experience is essential. The Practice Manager is a key member of the team and will be expected to help and support the team in achieving goals and targets, to be able to motivate the team and to delegate where necessary, working closely with the GP Partners to ensure continuity and maintenance of the high standards of the Practice. We are looking for a PM to manage and co-ordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.Through innovative ways of working, lead the team in promoting and providing a high quality of care service. Engaging with staff, working collaboratively whilst striving for continuous improvement. Underpinning service delivery with confidentiality, learning and development ensuring CQC regulations are met. Main duties of the job Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities and the functional management of all clinical and administrative staff HR processes, managing staff recruitment and retention, probationary reviews, performance, and contractual, disciplinary and grievance issues Establishing, reviewing and updating job descriptions and person specifications and developing, implementing and embedding an effective staff appraisal process and ensuring all staff have appropriate training Maintaining an effective overview of and ensuring compliance with HR regulations, ensuring the team reach QOF/QIF/IIF/FAAS targets and maintains compliance with its NHS contractual obligations Keep up to date with developments and changes within primary care and liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working Ensure the Practice explores all opportunities to maximise income and reduce expenditure, and to managethe procurement of organisation equipment, supplies and services Co-ordinating the reviewing and effective embedding of policies and procedures Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice and a strategic approach to managing of patient services matters Developing and implementing an effective communication strategy and marketing of the Practice, and promoting the use of patient online services and publishing communications. About us Milehouse Medical Practice in Newcastle-under-Lyme is looking for an experienced Practice Manager to take on the role following the retirement of the previous Manager. We have a strong management team currently supporting the delivery of services at the Practice and will continue to support the successful postholder when in role. The Practice is high performing in all aspects of General Practice and has a loyal and dedicated workforce. The Practice has 3 partners, 2 half-time GP Partners and a part-time Prescribing Pharmacist Partner. We have approximately 3500 patients, we look after 2 residential homes and a nursing home, and are in purpose built modern premises. We have a very loyal staff base and friendly, approachable Partners and Practice Manager. Employment will be with Milehouse Medical Practice. Details Date posted 14 May 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number B0070-25-0011 Job locations Milehouse Medical Practice Lymebrook Way Newcastle-under-Lyme Staffordshire ST5 9GA Job description Job responsibilities The following are the core responsibilities of the Practice Manager, there maybe on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Practice Manager is primarily responsible for: Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Functional management of clinical and administrative staff HR processes, including managing the recruitment and retention of staff, contractual issues, probationary reviews, staff performance and disciplinary and grievance issues Establishing, reviewing and regularly updating job description and person specifications Developing, implementing and embedding an effective staff appraisal process Maintaining an effective overview of and ensuring compliance with HR regulations Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Keep up to date with developments and changes within primary care Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working Ensure the Practice explores all opportunities to maximise income and reduce expenditure in conjunction with the Partners Managing the procurement of organisation equipment, supplies and services Co-ordinating the reviewing and updating of all organisation policies and procedures and ensuring policies are effectively embedded into practice Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice Ensuring the team reach QOF/QIF/QIF+/IIF/FAAS/ FLU vaccination targets (supported by the Practice Nurse, HCA, care co-ordinator and administration team) Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy and marketing the Practice appropriately Ensuring the organisation maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Publishing communications for internal and external use Maintaining the Practice and NHS Choices websites Facilitate and organise practice meetings and maintain up-to-date action plans Liaising at external meetings as required Liaise with Keele and Wolverhampton Universities regarding the placements of medical and PA students Liaise with Operations and Relationships Manager, CHP. Secondary responsibilities: In addition to the primary responsibilities, the Practice Manager may be requested to: Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders. Job description Job responsibilities The following are the core responsibilities of the Practice Manager, there maybe on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Practice Manager is primarily responsible for: Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Functional management of clinical and administrative staff HR processes, including managing the recruitment and retention of staff, contractual issues, probationary reviews, staff performance and disciplinary and grievance issues Establishing, reviewing and regularly updating job description and person specifications Developing, implementing and embedding an effective staff appraisal process Maintaining an effective overview of and ensuring compliance with HR regulations Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Keep up to date with developments and changes within primary care Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working Ensure the Practice explores all opportunities to maximise income and reduce expenditure in conjunction with the Partners Managing the procurement of organisation equipment, supplies and services Co-ordinating the reviewing and updating of all organisation policies and procedures and ensuring policies are effectively embedded into practice Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice Ensuring the team reach QOF/QIF/QIF+/IIF/FAAS/ FLU vaccination targets (supported by the Practice Nurse, HCA, care co-ordinator and administration team) Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy and marketing the Practice appropriately Ensuring the organisation maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Publishing communications for internal and external use Maintaining the Practice and NHS Choices websites Facilitate and organise practice meetings and maintain up-to-date action plans Liaising at external meetings as required Liaise with Keele and Wolverhampton Universities regarding the placements of medical and PA students Liaise with Operations and Relationships Manager, CHP. Secondary responsibilities: In addition to the primary responsibilities, the Practice Manager may be requested to: Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders. Person Specification Skills Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Desirable EMIS WEB user skills Experience Essential Experience of working with the general public Experience of working in a healthcare setting Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS / primary care general practice experience Desirable Experience of accounting and cash flow procedures Experience of managing multidisciplinary teams Relevant health and safety experience Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable Educated to degree level in healthcare or business Leadership and / or management qualification AMSPAR qualification Personal Qualities Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Other requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Desirable Full UK driving licence Person Specification Skills Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Desirable EMIS WEB user skills Experience Essential Experience of working with the general public Experience of working in a healthcare setting Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS / primary care general practice experience Desirable Experience of accounting and cash flow procedures Experience of managing multidisciplinary teams Relevant health and safety experience Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable Educated to degree level in healthcare or business Leadership and / or management qualification AMSPAR qualification Personal Qualities Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Other requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Desirable Full UK driving licence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Staffordshire GP Federation Address Milehouse Medical Practice Lymebrook Way Newcastle-under-Lyme Staffordshire ST5 9GA Employer's website http://www.nsgpf.org.uk/ (Opens in a new tab) Employer details Employer name North Staffordshire GP Federation Address Milehouse Medical Practice Lymebrook Way Newcastle-under-Lyme Staffordshire ST5 9GA Employer's website http://www.nsgpf.org.uk/ (Opens in a new tab). Location : Milehouse Medical Practice, Lymebrook Way, ST5 9GA Newcastle-under-Lyme, Staffordshire, United Kingdom