Job summary Yeovil Hospital and its Emergency Department aim to deliver excellent standards of care in an appropriate and timely manner to all patients that require medical or social care. All patients will be treated with respect, equally and in a manner befitting of the Trust Standards. Adhering to these Standards enable the Emergency Department to maintain a meaningful level of expert care. Progress chasers are key to the flow within the Emergency department, tracking patient journey and helping them move through the department by chasing ay delays that occur. The role work very closely with the nursing and clinical team. Main duties of the job *During working hours to be Central point of contact for the co-ordination of patient flow through their Unscheduled Care Visit *To provide practical and administrative support to ED, monitoring visit times, and proactively chasing tests and results *To alert Patient Flow Team/Matron to anticipated difficulties in terms of admissions/discharges and any likely obstruction to meet the ED 4-hour visit or Ambulance Service 30 minute handover targets *To follow the internal professional standards for Emergency Medicine About us At Somerset NHS Foundation Trust , we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card , unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce , and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty , and breathtaking coastlines , with vibrant cities like Bristol , Bath , and Exeter just a short drive away - and only two hours to London . The region is home to excellent educational facilities , and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Details Date posted 12 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Contract Permanent Working pattern Full-time, Part-time Reference number 184-OL-OR-2457 Job locations Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Job description Job responsibilities *To liaise with Clinical Site Managers and wards on expected admissions and the availability of beds. *To assist the team and ensure timely and appropriate provision of: o X-rays, CT scans and other diagnostics (obtaining old or any delays in current) o Pharmacy (or acting upon reasons for delay) *To arrange transport for patients when required by hospital car or emergency ambulance. *To assist the receptionists in updating the ED Computer system *To assist nursing staff with electronic stores requisitioning, chase orders, unpack supplies, and deal with top up. *To request equipment from the Equipment Library. Job description Job responsibilities *To liaise with Clinical Site Managers and wards on expected admissions and the availability of beds. *To assist the team and ensure timely and appropriate provision of: o X-rays, CT scans and other diagnostics (obtaining old or any delays in current) o Pharmacy (or acting upon reasons for delay) *To arrange transport for patients when required by hospital car or emergency ambulance. *To assist the receptionists in updating the ED Computer system *To assist nursing staff with electronic stores requisitioning, chase orders, unpack supplies, and deal with top up. *To request equipment from the Equipment Library. Person Specification Qualifications Essential *RSA II/III (or equivalent) *English Language GCSE level (or equivalent) *Maths GCSE level (or equivalent) Desirable *ECDL NVQ 2 Business & Administration Experience Essential *Two years clerical experience *Proven experience in a receptionist role, dealing with non-routine procedures and practices Desirable *Previous experience of working in the NHS Previous experience of working a Customer Service environment Person Specification Qualifications Essential *RSA II/III (or equivalent) *English Language GCSE level (or equivalent) *Maths GCSE level (or equivalent) Desirable *ECDL NVQ 2 Business & Administration Experience Essential *Two years clerical experience *Proven experience in a receptionist role, dealing with non-routine procedures and practices Desirable *Previous experience of working in the NHS Previous experience of working a Customer Service environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab) Employer details Employer name Somerset NHS Foundation Trust Address Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab). Location : Yeovil District Hospital, Higher Kingston, BA21 4AT Yeovil, Somerset, United Kingdom