Job summary The Transfer of Care Hub at Colchester Hospital is looking to recruit a Quality and Flow Coordinator to join our developing team. The aim of the discharge team is to maximise personal independence and enable patients to return home as quickly as possible in a supported manner. The Quality and Flow Lead will be responsible for providing continuous data reporting required to ensure the service is deliveringhigh quality assessments in accordance with the service specification, including KPIs throughplanned and ad hoc reporting on the services clinical and quality performance in an accurate, clear and timely manner. This is a fixed term/secondment position until the 31st of December 2025 Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. Main duties of the job As the successful candidate, you will: Contribute to the development of a data quality culture within the service by highlighting data issues and working to develop solutions and ensuring routine audit and validation of all data. Be an ambassador for driving change within the service through participation and continual improvement activities Identify, analyse and interpret trends or patterns in data sets for continued evolution of the Transfer of Care Hub and its services Collaborate with stakeholders to develop, review and communicate quality assurance regarding policies and processes, ensuring alignment with best practices whilst supporting with the development and production of policies and procedures relevant to the Transfer of Care Hub. Support with producing benchmarking data against the NHS England Discharge to Assess Model Support improvement planning processes working closely with Senior Management to identify action plans and ensure that ESNEFT governance is adhered to within the Transfer of Care Hub About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A Details Date posted 09 May 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Fixed term Duration 6 months Working pattern Full-time Reference number 432-HR172-25 Job locations Colchester Hospital Turner Road Colchester CO4 5JL Job description Job responsibilities For full details of theresponsibilitiesand dutiesof this role please see the attached job description. Job description Job responsibilities For full details of theresponsibilitiesand dutiesof this role please see the attached job description. Person Specification Experience Essential Previous administrative role Working collaboratively as part of a team Advanced IT Systems including - Microsoft Office Experience of communicating with a range of people both within and external to the organisation Experience of dealing with non-routine administrative matters Desirable NHS experience Experience within relevant work area Experience of working with members of the public Supervision/co-ordination of other team members Project management Working autonomously Qualifications Essential GCSE grade 5/C or equivalent in English and Maths NVQ level 3 in administration/secretarial or equivalent Relevant experience to degree level Desirable Degree in Business Studies Knowledge Essential Confidentiality and Data Protection Customer service NHS Knowledge of relevant work area and specialist terminology Desirable Project Management Skills Essential Advanced keyboard skills Excellent communication skills (written and verbal) to deal with complex or sensitive information Ability to work well in a team Good attention to detail and accuracy Able to plan and prioritise effectively and work within defined deadlines Ability to work flexibly to meet the demands of the service Ability to deal appropriately with sensitive and confidential information Able to demonstrate a commitment to Trust Values Able to solve complex problems Good organisational skills Demonstrate leadership skills Desirable Able to manage unpredictable workload, and interruptions Person Specification Experience Essential Previous administrative role Working collaboratively as part of a team Advanced IT Systems including - Microsoft Office Experience of communicating with a range of people both within and external to the organisation Experience of dealing with non-routine administrative matters Desirable NHS experience Experience within relevant work area Experience of working with members of the public Supervision/co-ordination of other team members Project management Working autonomously Qualifications Essential GCSE grade 5/C or equivalent in English and Maths NVQ level 3 in administration/secretarial or equivalent Relevant experience to degree level Desirable Degree in Business Studies Knowledge Essential Confidentiality and Data Protection Customer service NHS Knowledge of relevant work area and specialist terminology Desirable Project Management Skills Essential Advanced keyboard skills Excellent communication skills (written and verbal) to deal with complex or sensitive information Ability to work well in a team Good attention to detail and accuracy Able to plan and prioritise effectively and work within defined deadlines Ability to work flexibly to meet the demands of the service Ability to deal appropriately with sensitive and confidential information Able to demonstrate a commitment to Trust Values Able to solve complex problems Good organisational skills Demonstrate leadership skills Desirable Able to manage unpredictable workload, and interruptions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Colchester Hospital Turner Road Colchester CO4 5JL Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab) Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Colchester Hospital Turner Road Colchester CO4 5JL Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab). Location : Colchester Hospital, Turner Road, CO4 5JL Colchester, United Kingdom