Job summary We have an exciting opportunity for a Reservations Team Lead to join our Reservations team based in Hemel Hempstead. You will join us on a full-time, fixed term basis covering a period of maternity leave, and in return, you will receive a competitive salary plus benefits. Main duties of the job About the role Your responsibilities will include: To lead the patient reservations service ensuring the scheduling of patients requiring clinic appointments and/or surgical procedures is efficiently and effectively delivered. To supervise the reservations team ensuring operational requirements of the service are accurately completed on a timely basis. For full details, please refer to the job description and person specification attached. About us About Us At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients. Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff. We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients. Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients. Details Date posted 14 May 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Full-time Reference number RK1310539OSHRTLMC Job locations Boundary Way Hemel Hempstead HEMEL HEMPSTEAD Hertfordshire HP2 7YU Job description Job responsibilities We have an exciting opportunity for a Reservations Team Lead to join our Reservations team based in Hemel Hempstead. You will join us on a full-time, fixed term basis covering a period of maternity leave, and in return, you will receive a competitive salary plus benefits. About Us At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients. Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff. We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients. Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients. About the role Your responsibilities will include: To lead the patient reservations service ensuring the scheduling of patients requiring clinic appointments and/or surgical procedures is efficiently and effectively delivered. To supervise the reservations team ensuring operational requirements of the service are accurately completed on a timely basis. About you The ideal candidate will have the following skills and experience: Good standard of general education to GCSE level or equivalent in English and Mathematics. Current and consolidated experience in administration services ideally within a healthcare setting. Experience of dealing with the general public and supervising staff. Excellent communication, planning and organisational skills with the ability to prioritise and manage workload to meet the requirements of the service. For full details, please refer to the job description and person specification attached. Benefits we offer We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success. We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package. We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career. Benefits include: 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave Contributory pension scheme Life Insurance Private Medical Insurance (upon completion of probationary period) Contribution towards Eye Care Cycle to Work Scheme Employee Assistance OSDH Discount Discounted Cinema Tickets Car Discounts Free on-site parking Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK. Please note - this role does not qualify for Certificate of Sponsorship. The closing date for applications is 31/5/25 however, please note that we may close the advert earlier if there is a significant number of applications. Click apply today to be considered for the Reservations Team Lead role – we would love to hear from you! Job description Job responsibilities We have an exciting opportunity for a Reservations Team Lead to join our Reservations team based in Hemel Hempstead. You will join us on a full-time, fixed term basis covering a period of maternity leave, and in return, you will receive a competitive salary plus benefits. About Us At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients. Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff. We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients. Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients. About the role Your responsibilities will include: To lead the patient reservations service ensuring the scheduling of patients requiring clinic appointments and/or surgical procedures is efficiently and effectively delivered. To supervise the reservations team ensuring operational requirements of the service are accurately completed on a timely basis. About you The ideal candidate will have the following skills and experience: Good standard of general education to GCSE level or equivalent in English and Mathematics. Current and consolidated experience in administration services ideally within a healthcare setting. Experience of dealing with the general public and supervising staff. Excellent communication, planning and organisational skills with the ability to prioritise and manage workload to meet the requirements of the service. For full details, please refer to the job description and person specification attached. Benefits we offer We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success. We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package. We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career. Benefits include: 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave Contributory pension scheme Life Insurance Private Medical Insurance (upon completion of probationary period) Contribution towards Eye Care Cycle to Work Scheme Employee Assistance OSDH Discount Discounted Cinema Tickets Car Discounts Free on-site parking Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK. Please note - this role does not qualify for Certificate of Sponsorship. The closing date for applications is 31/5/25 however, please note that we may close the advert earlier if there is a significant number of applications. Click apply today to be considered for the Reservations Team Lead role – we would love to hear from you! Person Specification Education/ Qualifications Essential Good standard of general education to GCSE level or equivalent in English and Mathematics Desirable NVQ Level 3 in Administration/similar ECDL or equivalent computer literacy qualifications Experience Essential Current and consolidated experience in administration services Experience of dealing with the general public Desirable Previous experience in a healthcare setting Experience of supervising staff Knowledge/Skills Essential Knowledge of Data Protection requirements Excellent communication skills Excellent planning and organisational skills Ability to prioritise and manage the workload to meet the requirements of the service Ability to work under pressure and meet deadlines Excellent attention to detail Competent IT Office skills e.g. Word, Excel, Outlook including experience with database systems Desirable Knowledge of computerised patient services systems Experience in undertaking appraisals Quality/Attributes/ Others Essential Able to work flexibly across 6 days a week when required Can do attitude High standard of personal presentation Self-motivated Person Specification Education/ Qualifications Essential Good standard of general education to GCSE level or equivalent in English and Mathematics Desirable NVQ Level 3 in Administration/similar ECDL or equivalent computer literacy qualifications Experience Essential Current and consolidated experience in administration services Experience of dealing with the general public Desirable Previous experience in a healthcare setting Experience of supervising staff Knowledge/Skills Essential Knowledge of Data Protection requirements Excellent communication skills Excellent planning and organisational skills Ability to prioritise and manage the workload to meet the requirements of the service Ability to work under pressure and meet deadlines Excellent attention to detail Competent IT Office skills e.g. Word, Excel, Outlook including experience with database systems Desirable Knowledge of computerised patient services systems Experience in undertaking appraisals Quality/Attributes/ Others Essential Able to work flexibly across 6 days a week when required Can do attitude High standard of personal presentation Self-motivated Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name OSD Healthcare Address Boundary Way Hemel Hempstead HEMEL HEMPSTEAD Hertfordshire HP2 7YU Employer's website https://osdhealthcare.co.uk/ (Opens in a new tab) Employer details Employer name OSD Healthcare Address Boundary Way Hemel Hempstead HEMEL HEMPSTEAD Hertfordshire HP2 7YU Employer's website https://osdhealthcare.co.uk/ (Opens in a new tab). Location : Boundary Way, Hemel Hempstead, HP2 7YU HEMEL HEMPSTEAD, Hertfordshire, United Kingdom