Duties: • Appoint, train, and supervise staff members. • Oversee the daily operation of the store, including administration, facilities, security, and customer service • Assign tasks and responsibilities to staff, ensuring smooth workflow. • Regularly review and assess staff performance, providing constructive feedback and coaching when needed. • Collaborate with other team members to provide customers with information about merchandise and special promotions. • Address customer complaints and inquiries related to sales and service in a professional and efficient manner. • Ensure that sufficient reserves of merchandise are maintained to meet customer demands. • Oversee efficient stock keeping procedures, including inventory counts and replenishment. • Maintain and safeguard financial records accurately. • Implement security measures to protect the store's premises and assets. • Authorise payments for received supplies and make decisions on pricing, discount rates, and credit terms. • Monitor and evaluate the quality of merchandise. • Ensure that advertising and display facilities are effectively utilised to promote products. • Analyse sales figures and forecast future sales SKILLS: • Strong communication and interpersonal skills • Excellent customer service skills • Good time management skills and be able to multitask • Strong leadership and supervisory skills. • Exceptional organisational and problem-solving skills • Proficiency in financial record-keeping and inventory management • Knowledge of marketing and promotional strategies. EXPERIENCE Prospective employee should have previous experience in a supervisory or leadership role, preferably within a retail environment.. Location : Pitsea, Basildon