Job summary The Secondary Breast Team Support Worker will be based within the each of the Nursing Teams establishment.This role will provide support to the team of specialist nurses and to the patients accessing this service.The post is predominately non-facing patient role but may involve occasional face to face, most of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the clinical nursing teams to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. Processing queries and referrals, guiding and signposting clinical queries and patient queries. This is a new post to Secondary Breast Cancer Services and aims to improve efficiencies within the pathways of care for patients diagnosed with Gynaecology and secondary Breast Cancers. Main duties of the job To provide general, specific and specialist information to patients and clinical teams regarding Secondary Breast cancer and cancer services, to ensure patients are always signposted during their treatment and beyond. Provide information and support for people with non-complex care needs. To engage with the community services as appropriate Recording patient information on the Trusts Systems Contribute to maintaining and organising the day to day running of the Secondary Breast Nursing service dealing with phone calls, referrals, emails, patient queries etc. About us Why Work With Us Why Work With Us - Our people are caring, committed, inclusive and centred on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon. Details Date posted 14 May 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Fixed term Duration 24 months Working pattern Part-time Reference number 388-7122166-ACS Job locations South Devon Health Care Trust Lowes Bridge Torquay TQ2 7AA Job description Job responsibilities Provide sensitive support and guidance to individuals who contact Secondary Breast Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams. Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy. Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support. Maintain accurate records using a wide range of trust systems Escalating complex decisions/queries to the Clinical Nurse specialists for assessment and review. Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion. Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards. Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required. Support the Cancer Nurses in co-ordinating the day to day running of the information and support services. To support data collection to facilitate service improvements, quality and audit. To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Cancer Nurses, clinical team, community team where appropriate. Organise and prioritise the designated workload in relation to identified needs. Organise appointments as required. Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach. Identify indicators of need or changes in need through telephone contact and respond appropriately. To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment. Encourage and support active and healthy lifestyle choices. Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern. Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Additional elements for the role: Support and contribute to annual report and service review of this innovative new model of care and service provision. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. Identify personal education needs and skills development. . Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings. Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys. Deputise at meetings where appropriate Job description Job responsibilities Provide sensitive support and guidance to individuals who contact Secondary Breast Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams. Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy. Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support. Maintain accurate records using a wide range of trust systems Escalating complex decisions/queries to the Clinical Nurse specialists for assessment and review. Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion. Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards. Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required. Support the Cancer Nurses in co-ordinating the day to day running of the information and support services. To support data collection to facilitate service improvements, quality and audit. To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Cancer Nurses, clinical team, community team where appropriate. Organise and prioritise the designated workload in relation to identified needs. Organise appointments as required. Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach. Identify indicators of need or changes in need through telephone contact and respond appropriately. To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment. Encourage and support active and healthy lifestyle choices. Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern. Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours. Additional elements for the role: Support and contribute to annual report and service review of this innovative new model of care and service provision. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. Identify personal education needs and skills development. . Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings. Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys. Deputise at meetings where appropriate Person Specification Qualifications and Experience Essential oDiploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate oDirect patient care. Experience of working in clinics and/or outpatient or inpatient setting oKnowledge and/or experience of working directly with people with cancer oAdministrative and organisational experience oAbility to support and communicate virtually oExperience of dealing with routine and complex problems and escalation oExcellent communication skills oAble to learn and assimilate information quickly oProven ability to work to deadlines, prioritise and multi-task oTo have awareness of limitations and boundaries oAbility to collect data and input electronically Desirable oCourses/further study attended to demonstrate evidence of personal development oProficient in the use of hospital computerised patient systems oEvidence of using Microsoft Teams by way of supporting patients oKnowledge and/or experience of the Holistic Needs Assessment oBusiness and Admin oExperience in systems such as Microsoft office oAdvanced communication skills Person Specification Qualifications and Experience Essential oDiploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate oDirect patient care. Experience of working in clinics and/or outpatient or inpatient setting oKnowledge and/or experience of working directly with people with cancer oAdministrative and organisational experience oAbility to support and communicate virtually oExperience of dealing with routine and complex problems and escalation oExcellent communication skills oAble to learn and assimilate information quickly oProven ability to work to deadlines, prioritise and multi-task oTo have awareness of limitations and boundaries oAbility to collect data and input electronically Desirable oCourses/further study attended to demonstrate evidence of personal development oProficient in the use of hospital computerised patient systems oEvidence of using Microsoft Teams by way of supporting patients oKnowledge and/or experience of the Holistic Needs Assessment oBusiness and Admin oExperience in systems such as Microsoft office oAdvanced communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address South Devon Health Care Trust Lowes Bridge Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab) Employer details Employer name Torbay and South Devon NHS Foundation Trust Address South Devon Health Care Trust Lowes Bridge Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab). Location : South Devon Health Care Trust, Lowes Bridge, TQ2 7AA Torquay, United Kingdom