Job Description The Environment Agency is fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We consider flexible working patterns for all our vacancies, including job share. Apprenticeships are part of the benefits that Environment Agency offers its employees, we would support the successful candidate in a relevant apprenticeship. Watch the Environment Agency’s video - Value difference: Include everyone https://youtu.be/y02XkYhkSqc?feature=shared The Digital Product Manager role is part of our Senior Technical Officer job family. The role is based within Environmental Markets and Regulation team. We’re a national team with Officers based across England. As a wider department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’, a process reliant on our Digital systems. As Digital Product Manager, you will: Work alongside the Service Owner and other Digital Product Managers to support, maintain, develop and continuously improve business critical Digital Services and IT solutions for our Regulatory teams. Work closely with inhouse and third-party IT suppliers on maintenance and development into the services Manage and resolve support calls Work agile in a digital project management environment Lead in the development and continuous improvement of processes and procedures Work in collaboration with the wider business to understand the strategic future of our services, and development requirements within our Digital systems to enable operational Digital and reporting needs Communicate the benefits and performance of the services Responding to incidents is a central part of what the Environment Agency does, and you can be part of that response, either directly or through business continuity support. There are a wide variety of roles to suit all skills, situations and interests. Full training and alternative working arrangements will be available, and roles may attract additional payment. The team Environmental Markets and Regulation is a supportive and inclusive department, encouraging our teams’ health, safety, wellbeing, and development. This team manage digital products for Producer Responsibility, Collections Packaging Regimes and Waste Shipments teams. Our collective aim being to improve the quality of recycling and ensure waste entering and leaving the country is handled appropriately for recycling and recovery. We help to protect and improve the environment by regulating industry, ensuring compliance, and eliminating illegal activities. Experience/skills Required We are looking for applicants who can demonstrate: Excellent customer service skills, building and maintaining relationships with internal and external stakeholders Ability to identify stakeholders’ digital needs and delivering a solution Excellent communication skills, able to convey Digital terms and information into plain English Managing multiple digital projects and/or tasks with conflicting deadlines Experience of working in agile environments Data and information management, with sound attention to detail Enthusiastic about working collaboratively towards common goals Be bold, be brave and think innovatively Knowledge and/or experience of working with Power Platform apps Managing and resolving digital user queries Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all the training and support you need to succeed. Contact and additional information We offer an attractive and competitive benefits package including: A fantastic pension scheme, competitive salary, flexible working and a starting annual leave allowance of 25 days plus bank holidays (pro rata). For more information, please see the candidate pack. Interviews for the Digital Officer role are expected to take place week beginning 2nd June in person in a central Birmingham location. You will need to be comfortable with working in a dispersed team. The Environment Agency utilise a hybrid working approach, including office and home working. Regular travel to your office base location and national travelling for training and meetings is expected. We may use the outcomes from this recruitment for future vacancies within the next 6 months. For an informal discussion please contact jane.goodwin@environment-agency.gov.uk. Competence 1 Takes Decisions and Solves Problems Description Describe a time when you have identified problems and delivered solutions, using sound and timely decisions in your delivery. Please make your response relevant to the skills and experience required for this vacancy. Competence 2 Builds and Sustains Relationships Description Using an example, please describe how you develop and maintain effective relationships with internal and external stakeholders. Please make your response relevant to the skills and experience required for this vacancy. Competence 3 Achieves Results Description Please give an example of how you prioritised and organised tasks and resource to ensure a timely achievement of results to high standards. Please make your response relevant to the skills and experience required for this vacancy. Competence 4 Data and Information Management Description Please give an example that demonstrates your experience of safely and accurately managing, sharing of data and/or information. Please make your response relevant to the skills and experience required for this vacancy. If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.. Location : All Cannings, England, United Kingdom