Job summary The Leeds Mental Wellbeing Service is a city-wide service providing talking therapies to help people who are stressed, experiencing low mood or anxiety. We are committed to giving our patients the best experience possible and an opportunity has arisen to be at the forefront of facilitating this quality experience as one of our Service Administrators. You will be required to provide a range of administrative duties, including handling calls and patient queries, processing referrals, booking patients into treatment appointments and managing waiting lists. Experience of working with a live database/appointments system would be an advantage, as would experience of managing waiting lists and telephone call/customer service experience and being competent in the use of Microsoft packages. Adaptability, flexibility and the ability to use your own initiative are essential. Main duties of the job We are a large team and are continually looking to improve the service we offer, and you will be expected to embrace and drive forthcoming changes. You will need to have considerable experience in an administration role, ideally in a large and busy healthcare service. There are many different tasks and aspects of the role, and the candidate will be expected to be able to take direction but also work on their own initiative. They must be proactive, and keen to look for solutions together. Experience in a customer service field will help as a large part of the role is telephone based. Excellent communication skills, both verbal and written, are essential. We are looking for someone who has empathy, a good work ethic and can demonstrate they are a great team player by being adaptable and flexible, and working towards the shared goal of the team and the service. Someone who has great attention to detail, the ability to remain calm under pressure and the ability to multi-task. For More Information about this Job, please contact- Matthew Bennett, Administration Team Manager lcht.adminteamleads@nhs.net 0113 843 4388 Please review the Job Description and Person Specification attached for full requirements of the role. Adverts will close early where the maximum number of applicants is reached. About us Working for Leeds Community Healthcare NHS Trust. Who are we? Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring. Perks of the job. Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab. Right to Work. This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply. Details Date posted 21 May 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Contract Permanent Working pattern Full-time Reference number VPC92777D7 Job locations Leeds Community Healthcare Trust Leeds LS9 7TA Job description Job responsibilities Please see job description text above, and you are required to download a copy of the full job description attached. Job description Job responsibilities Please see job description text above, and you are required to download a copy of the full job description attached. Person Specification General Requirements Essential Please refer to job description and person specification in the supporting documents section. Desirable Please refer to job description and person specification in the supporting documents section. Person Specification General Requirements Essential Please refer to job description and person specification in the supporting documents section. Desirable Please refer to job description and person specification in the supporting documents section. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Community Healthcare NHS Trust Address Leeds Community Healthcare Trust Leeds LS9 7TA Employer's website https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab) Employer details Employer name Leeds Community Healthcare NHS Trust Address Leeds Community Healthcare Trust Leeds LS9 7TA Employer's website https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab). Location : Leeds Community Healthcare Trust, LS9 7TA Leeds, United Kingdom