Job summary The gynaecology department in Colchester Hospital is a dynamic and fast-paced environment committed to delivering high-quality care to our patients. We are seeking a Support Secretary to join our administrative team and contribute to the smooth and efficient running of our healthcare services. As a Support Secretary, you will provide comprehensive administrative and secretarial support to doctors and nurses in our gynaecological oncology team, ensuring that day-to-day operations run seamlessly. You will assist with managing patient records, typing clinic letters, booking appointments, and handling correspondence with sensitivity and confidentiality. Key Responsibilities: Prepare and type medical reports, letters, and documentation Handle telephone and email enquiries from patients and healthcare professionals Maintain accurate and up-to-date patient records and files Liaise with internal departments and external healthcare partners Ensure confidentiality is maintained in all patient-related matters Please note this is fixed term/Secondment until 31st December 2025, 16 hours per week. Please note this post may close early if we receive a high number of applications. Main duties of the job Dealing with incoming telephone calls from parents/relatives/GP/Other tertiary hospitals. Independently dealing with or passing on queries/messages to the clinician using the correct local procedure and form. Logging all relevant telephone contacts on to the Portal system. To be able to communicate effectively with the rest of the team. Be aware at all times the importance of maintaining confidentiality of information gained by you during the course of your duties including personal information relating to patients. You must treat all information in a discreet and confidential manner and keep it secure. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A Details Date posted 23 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Fixed term Duration 7 months Working pattern Part-time Reference number 432-HR281-25 Job locations Colchester Hospital Turner Road Colchester CO4 5JL Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Person Specification Experience Essential Proven experience of working in a similar role Band 2 or equivalent Experience of developing systems and procedures Experience of using a digital audio transcription device Use of Microsoft packages, including Word, Excel and Outlook Experience of communicating with a range of people both within and external to the organisation Desirable Practical experience of working in a clinical support role Experience of Medical terminology Experience of using the Portal System Qualifications Essential At least 3 GCSEs or equivalent at A to C Grade to include maths and English Training in Business Administrations NVQ Level 3, RSA or equivalent Desirable AMSPAR or equivalent Person Specification Experience Essential Proven experience of working in a similar role Band 2 or equivalent Experience of developing systems and procedures Experience of using a digital audio transcription device Use of Microsoft packages, including Word, Excel and Outlook Experience of communicating with a range of people both within and external to the organisation Desirable Practical experience of working in a clinical support role Experience of Medical terminology Experience of using the Portal System Qualifications Essential At least 3 GCSEs or equivalent at A to C Grade to include maths and English Training in Business Administrations NVQ Level 3, RSA or equivalent Desirable AMSPAR or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Colchester Hospital Turner Road Colchester CO4 5JL Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab) Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Colchester Hospital Turner Road Colchester CO4 5JL Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab). Location : Colchester Hospital, Turner Road, CO4 5JL Colchester, United Kingdom