Job summary To provide comprehensive administrative and secretarial support to the multi-disciplinary team, including the team manager and clinicians within the Bexley Home Treatment Team. Main duties of the job The role involves answering incoming calls and handling enquiries, ensuring that messages are accurately and promptly passed on. The postholder should be able to organise meetings, take meeting minutes and communicate effectively and professionally to a wide range of service users and professionals. Undertaking any other duties required to ensure the smooth running of the service. Experience of using Rio would be an advantage although full training will be given to the successful applicant. About us Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We're Kind We're Fair We Listen We Care Details Date posted 16 May 2025 Pay scheme Agenda for change Band Band 3 Salary £29,176 to £30,225 a year pa inc Contract Permanent Working pattern Full-time Reference number 277-7204625-AAC Job locations Hawthorns Queen Mary's Hospital, Frognal Avenue Sidcup DA14 6LT Job description Job responsibilities Using IT packages including Word and Excel, Internet, Email and internal databases Ability to prioritise and manage client enquiries in a courteous and professional manner To deliver a high-quality comprehensive administration support to the Bexley Home Treatment Team whilst prioritising a busy workload Distribute/disseminate post as necessary Using Hybrid Mail, ensuring correspondence to GPs and service users are sent in a timely manner Ordering office supplies as required Assist clinicians in troubleshooting computer issues Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately and ensuring messages are passed to the relevant clinician Organising meeting and taking minutes Ensuring visitors to the base are welcomed in a professional and courteous manner and ensuring appropriate direction to the relevant personnel is provided Booking of interpreter services to attend the unit Undertaking any other duties required to ensure the smooth running of the service Job description Job responsibilities Using IT packages including Word and Excel, Internet, Email and internal databases Ability to prioritise and manage client enquiries in a courteous and professional manner To deliver a high-quality comprehensive administration support to the Bexley Home Treatment Team whilst prioritising a busy workload Distribute/disseminate post as necessary Using Hybrid Mail, ensuring correspondence to GPs and service users are sent in a timely manner Ordering office supplies as required Assist clinicians in troubleshooting computer issues Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately and ensuring messages are passed to the relevant clinician Organising meeting and taking minutes Ensuring visitors to the base are welcomed in a professional and courteous manner and ensuring appropriate direction to the relevant personnel is provided Booking of interpreter services to attend the unit Undertaking any other duties required to ensure the smooth running of the service Person Specification Experience Essential Minimum of 2 years administration experience within the NHS or similar organisation Skills/Abilities Essential Must be computer literate with a working knowledge of Microsoft Word, Excel and PowerPoint Take and transcribe accurate formal minutes Maintain and implement efficient administration and filing/record systems Communication/Organisational Skills Essential Ability to communicate professionally and effectively with both clients, carers & colleagues Good organisational skills and ability to prioritise effectively with minimal support Environment Essential Occasionally will have to deal with distressing situations. Able to accept constructive criticism and remain self-aware Desirable Ability to work in a dynamic environment Person Specification Experience Essential Minimum of 2 years administration experience within the NHS or similar organisation Skills/Abilities Essential Must be computer literate with a working knowledge of Microsoft Word, Excel and PowerPoint Take and transcribe accurate formal minutes Maintain and implement efficient administration and filing/record systems Communication/Organisational Skills Essential Ability to communicate professionally and effectively with both clients, carers & colleagues Good organisational skills and ability to prioritise effectively with minimal support Environment Essential Occasionally will have to deal with distressing situations. Able to accept constructive criticism and remain self-aware Desirable Ability to work in a dynamic environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Oxleas NHS Foundation Trust Address Hawthorns Queen Mary's Hospital, Frognal Avenue Sidcup DA14 6LT Employer's website http://oxleas.nhs.uk/ (Opens in a new tab) Employer details Employer name Oxleas NHS Foundation Trust Address Hawthorns Queen Mary's Hospital, Frognal Avenue Sidcup DA14 6LT Employer's website http://oxleas.nhs.uk/ (Opens in a new tab). Location : Hawthorns, Queen Mary's Hospital, Frognal Avenue, DA14 6LT Sidcup, United Kingdom