Job summary An exciting opportunity has arisen to recruit dedicated, enthusiastic and innovative individual to join an evolving team as a Triage Practitioner. Working as a Triage Practitioner within the NHS East Riding Talking Therapies Service you will be gathering and giving information to the local population . We would welcome application from experts by experience of Talking Therapies Services. We are an Accredited Service with an excellent reputation and an impressive record of meeting the required Talking Therapies National and Local standards; We are a Lead Provider of Talking Therapies in the East Riding and work closely with our partner providers; We are proud of the high quality of service we offer to our community; Join to be part of our highly motivated and skilled team. Main duties of the job The Service supports people aged 16 and upwards in the community providing a range of recovery focused interventions for people with mild, moderate and moderately severe common mental health problems, such as anxiety and depression. The service provides a stepped care treatment approach. This triage process involves: Taking live calls from the public to the service, Reading online referrals . Booking assessments. Liaising with other professionals and the team. Gathering patient feedback. About us We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care. We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started. We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds. Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised. We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support. From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK. Find out more and search live jobs. Details Date posted 21 May 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 338-7195995-25 Job locations St Andrews Therapy Centre St Georges Road Hull HU3 3SW Job description Job responsibilities For further information with regard to this vacancy please see attached Job Description and Person Specification Job description Job responsibilities For further information with regard to this vacancy please see attached Job Description and Person Specification Person Specification Qualifications and Knowledge Essential NVQ level 3 in mental health/ learning disabilities or equivalent qualification To have an understanding of mental health To understand the risk assessment process An understanding of confidentiality and Information Governance Knowledge & Experience Essential Awareness of local services and community provision To have an understanding of risk assessments To be able to work flexibly to meet the needs of the organisation Ability to commute effectively between trust bases Desirable Experience with data inputting e.g. electronic clinical record systems Experience of working with people with mental health difficulties Skills and Competencies Essential Ability to communicate at all levels Ability to demonstrate sensitivity, empathy and compassion to the needs of service users Evidence of inter-personal skills and the ability to form therapeutic relationships with services users Patient centered approach Good organisational skills Have a good level of self-awareness and understand the need to seek supervision to maintain good patient care and your own wellbeing Ability to work in a demanding environment Desirable Have experience in working with patient within a patient centered setting Person Specification Qualifications and Knowledge Essential NVQ level 3 in mental health/ learning disabilities or equivalent qualification To have an understanding of mental health To understand the risk assessment process An understanding of confidentiality and Information Governance Knowledge & Experience Essential Awareness of local services and community provision To have an understanding of risk assessments To be able to work flexibly to meet the needs of the organisation Ability to commute effectively between trust bases Desirable Experience with data inputting e.g. electronic clinical record systems Experience of working with people with mental health difficulties Skills and Competencies Essential Ability to communicate at all levels Ability to demonstrate sensitivity, empathy and compassion to the needs of service users Evidence of inter-personal skills and the ability to form therapeutic relationships with services users Patient centered approach Good organisational skills Have a good level of self-awareness and understand the need to seek supervision to maintain good patient care and your own wellbeing Ability to work in a demanding environment Desirable Have experience in working with patient within a patient centered setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Humber Teaching NHS Foundation Trust Address St Andrews Therapy Centre St Georges Road Hull HU3 3SW Employer's website https://www.humber.nhs.uk/ (Opens in a new tab) Employer details Employer name Humber Teaching NHS Foundation Trust Address St Andrews Therapy Centre St Georges Road Hull HU3 3SW Employer's website https://www.humber.nhs.uk/ (Opens in a new tab). Location : St Andrews Therapy Centre, St Georges Road, HU3 3SW Hull, United Kingdom