Job summary Unified Comms Officer - Join Our NHS Team! Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust! What We're Looking For: Proficiency in IT/Telecoms support across desktop, end-user computing, phone handsets, mobiles, Telecoms PABX infrastructure and bleeps Basic knowledge of networks and servers Strong communication and problem-solving skills Ability to work under pressure - independently and as part of a team Flexibility to adapt to a fast-paced NHS environment Why Join Us? At Lancashire Teaching Hospitals NHS Foundation Trust , you'll be: Encouraged to share your ideas and improve services Supported in your career development and progression Valued as a key part of our friendly and dedicated team Please note: This role requires on site working from Monday-Friday in order to provide in person comms support across LTH sites. Main duties of the job Your Role As a Unified Communications Officer, you will serve as the initial point of contact for NHS staff, delivering essential front-line support for Unified Communications services both remotely and in person. Your responsibilities will encompass the troubleshooting and management of issues related to desktop telephones, softphones, mobile devices, and the telecommunications infrastructure, including the emergency bleep systems. You will be expected to provide a high standard of customer service through the IT Service Desk. The role involves working across multiple sites, including Preston and Chorley , and participating in an out-of-hours on-call rota to support the continued delivery of reliable digital communications across the Trust. About us Why Choose OneLSC and Lancashire Teaching Hospitals: A vibrant, diverse, and inclusive healthcare community Cutting-edge facilities and technology Opportunities for continuous professional development A culture that values and recognises your contributions About Us: With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialities range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine. Your Impact: Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference. Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community. Details Date posted 13 May 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Per Annum, Pro Rata Contract Permanent Working pattern Full-time Reference number 435-1LSC-LT-037-25 Job locations Royal Preston Hospital Sharoe Green Lane, Fulwood Preston PR2 9HT Job description Job responsibilities Provide quality Unified Comms supportManagement and development of the Trusts Telecoms Services and systems Troubleshooting problems and supporting the End User Compute and Voice estate Supporting the Trust main switchboards Management of the Trust's mobile phone estate Openscape PABX analogue/digital/IP infrastructure supportMultitone emergency bleep support Netcall Liberty converse support Microsoft client and server products including Teams Voice, Intune, etc. Server/client hardware and IT security Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management Job description Job responsibilities Provide quality Unified Comms supportManagement and development of the Trusts Telecoms Services and systems Troubleshooting problems and supporting the End User Compute and Voice estate Supporting the Trust main switchboards Management of the Trust's mobile phone estate Openscape PABX analogue/digital/IP infrastructure supportMultitone emergency bleep support Netcall Liberty converse support Microsoft client and server products including Teams Voice, Intune, etc. Server/client hardware and IT security Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management Person Specification Knowledge & Experience Essential Demonstrable previous experience in a technical support role Experience in a customer service environment Openscape 4000 and Openscape Contact Centre MS Office 365 including Teams/Teams Voice PC and server hardware & troubleshooting MS Windows 11 Android and Apple configuration and setup Desirable Microsoft products, PC hardware and software Experience in NHS voice environment Intune Management IT Networks Qualifications & Education Essential Computing qualification or equivalent proven knowledge in IT & voice technology fields Microsoft Certified Professional certifications or other recognised IT/voice certification Full UK Manual Driving Licence Desirable Prince 2 Foundation Asbestos awareness Person Specification Knowledge & Experience Essential Demonstrable previous experience in a technical support role Experience in a customer service environment Openscape 4000 and Openscape Contact Centre MS Office 365 including Teams/Teams Voice PC and server hardware & troubleshooting MS Windows 11 Android and Apple configuration and setup Desirable Microsoft products, PC hardware and software Experience in NHS voice environment Intune Management IT Networks Qualifications & Education Essential Computing qualification or equivalent proven knowledge in IT & voice technology fields Microsoft Certified Professional certifications or other recognised IT/voice certification Full UK Manual Driving Licence Desirable Prince 2 Foundation Asbestos awareness Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Lancashire Hospitals NHS Trust Address Royal Preston Hospital Sharoe Green Lane, Fulwood Preston PR2 9HT Employer's website http://jobs.elht.nhs.uk/ (Opens in a new tab) Employer details Employer name East Lancashire Hospitals NHS Trust Address Royal Preston Hospital Sharoe Green Lane, Fulwood Preston PR2 9HT Employer's website http://jobs.elht.nhs.uk/ (Opens in a new tab). Location : Royal Preston Hospital, Sharoe Green Lane, Fulwood, PR2 9HT Preston, United Kingdom