Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travelers. Oatlands Park Hotel are seeking a Wedding and Events Coordinator to join our our amazing team. Duties and Responsibilities To support the Business Objectives set by the Meetings and Events Manager by providing a highly professional and efficient standard of service to our guests. Effectively mediate between the Weddings and Events operations and to achieve maximum profit and maximum guest satisfaction. To ensure the facilities of the hotel are sold in a professional manner and to provide accurate co-ordination of customer events by maintaining continuity of contact between clients and the hotel from enquiry stage to the event itself. This role involves working Tuesday to Saturday. Administrative · Maintain timely response and follow up to enquiries according to the hotel standards · To ensure correct and effective selling of Wedding and banqueting space by maintaining the selling strategy for selling group accommodation & events as set by the Meetings and Events Manager. · Conduct Site Inspections using Sales Skills with a view to closing business. · Maintain effective and appropriate liaison with clients both before and whilst on property for site inspections and events · Ensure a thorough handover is administered to appropriate departments for all Weddings and Events by a weekly function sheet meeting and daily operation meetings which take place before the morning meeting. · Present all written material in a professional and creative way · Assist in compiling Contracts for all Wedding & Banqueting associated business, ensure proper signatory and issue timely. · Produce Function Sheets and Check -In reports which detail client requirements accurately and timely - with clients' signature as agreement where necessary. · Adhere to all standards and procedures laid out in the Sales SOP manual. · Project a pleasant, positive and professional image to all contacts all times. · To complete telesales calls if required in line targets set by the Meetings & Events Manager and assist the sales team to achieve increases in revenue. · Maintaining the existing database through updating information held on the Opera system quarterly. · To provide quick and responsive support to the hotel and ensure messages are forwarded appropriately and the sales team receive all correspondence intended for them · To assist the team in their absence, the maintenance of all client files records and update as and where necessary. · To conduct internal show rounds as and when required. · To assist with organising and attending client evenings at the hotel. · To produce a weekly report on Enq/ Prov/Conf bookings · Attend where necessary all internal and external events Operational · Alongside the C&B Manager, you will Co-ordinate the day to day operations of the Wedding & Banqueting floor to obtain maximum profit and maximum guest satisfaction · To ensure the C&B Operational team prepare and distribute accurate and timely information to all relevant operational departments, with regard to client requirements. · Meet & Greet function organisers and Wedding party on arrival and ensure a full introduction is completed that their requests are dealt with and completed. · Ensure that all details on the event order are delivered · Follow up problems which may arise from event/ wedding order and room allocations and rectify as soon as possible · Maintain master file of Wedding & Banquet functions · Supervise VIP functions as required · Ensure rooms, quality of food and final set up are inspected regularly alongside the C&B Operations Manager and Restaurant & Bar Manager · Ensure all equipment requests are fulfilled · Ensure that wedding and events material stock is maintained · Conduct quality and service standards questionnaires with all events/ wedding parties · Alongside the C&B Manager and Restaurant & Bar Manager, ensure that all operational teams are fully trained in the different cultural expectations and partner preferences and act accordingly. Customer Service · Demonstrate service attributes in accordance with industry expectations and company standards including: - Being attentive to Guests - Accurately and promptly fulfilling Guests requests - Anticipate Guests needs - Maintain a high level of knowledge which affects the Guest experience - Demonstrating a ‘service’ attitude - Taking appropriate action to resolve guest complaints · Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Health, Safety and Security · Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same · Familiarise yourself with emergency and evacuation procedures. · Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes General · Comply with the Company’s Corporate Code of Conduct · Familiarise yourself with the company values and model desired behaviours · Perform tasks as directed by the Manager in pursuit of the achievement of business goals Success Criteria: . Previous experience of similar role within a 4* hotel of at least one year . A driver living no further than a 30 mile radius from the hotel or live within walking distance from the hotel . Good communicator with good standards of written and spoken English . A warm, welcoming and professional character . A good time keeper Benefits: Competitive salary Free parking 28 days annual leave (including 8 bank holidays) Family and friend rates at hotel Uniform provided Staff parties Job Type: Full-time Benefits: Canteen Discounted or free food Employee discount On-site parking Schedule: 8 hour shift Weekend availability Ability to commute/relocate: Weybridge: reliably commute or plan to relocate before starting work (required) Experience: Event Management: 1 year (preferred) Work Location: In person. Location : Weybridge