Job summaryWe are looking for enthusiastic and motivated individuals to join our well-established, friendly and busy Outpatients team to provide a first class service for our patients, working in our Appointments team and Reception areas at Ipswich Hospital.You should have a proven record in customer service and experience of working with the public. You will have good communication and Information Technology skills, the ability to work well in a team and excellent attention to detail and accuracy.You will also need to be able to plan and prioritise effectively.Our operational hours are Monday - Thursday 8 -18.30 and Friday 8 -17.00. You will need to be flexible across the working week in line with service requirements and this may include occasional weekend work and weekdays until 8pm.We currently have both full time and part time posts available.Main duties of the jobTo ensure the efficient, accurate and timely recording of dataTo provide an efficient and courteous service both through telephone and face to faceMan reception deskManage follow up waiting list and make follow-up appointments for clinicsManage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely mannerWorking in line with Key Performer Indicators (KPIs) meeting service delivery targets for the TrustAbout usWe are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.We are one of the largest NHS organisations in England, employing more than 12,000 staff.We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8AJob descriptionJob responsibilitiesTo ensure the efficient, accurate and timely recording of dataTo provide an efficient and courteous service both through telephone and face to faceCheck in patients via reception deskMan reception deskManage follow up waiting listsMaking follow-up appointments for clinicsManage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely mannerManagement of Data Quality reportingWorking in line with Key Performer Indicators (KPIs) meeting service delivery targets for the TrustCancel and re-book appointments as requiredBook from PTL booking listsContacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust.At the start of clinic print clinic lists and check that all notes are available and where necessary liaise with the Medical Records staff to obtain outstanding notes. Ensure that all the relevant documentation is available for consultation e.g. referral lettersChecking the patients personal details, updating where necessary on the computer and in the case notesAt the end of clinic ensure that all attendances and disposals are entered onto the systemLearn systems associated to Outpatients such as eRS, LRC, Clarity etcFor full details of the responsibilities and duties of this role please see the attached job description.Person SpecificationQualificationsEssentialMinimum of GCSE English and mathsExperienceEssentialWorking in an office environmentIntermediate level IT skills and experience with strong Excel skillsWork involving contact with members of the publicDesirableNHS experience & knowledge of NHS target - 18 week pathwaysKnowledge and SkillsEssentialAble to demonstrate working knowledge of confidentiality issuesAble to work accurately with attention to detail.DesirableKnowledge of layout of Ipswich Hospital site.Understanding of basic medical terminologyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameEast Suffolk and North Essex NHS Foundation TrustAddressIpswich HospitalHeath RoadIpswichIP4 5PDEmployer's websitehttps://www.esneft.nhs.uk/ (Opens in a new tab)