Job summary We are looking for a Business Support Officer to provide support to the Emergency department senior team. This role is responsible for the provision and alignment of support to enable the operational and clinical activities of the department. Main duties of the job The successful candidate will be responsible for the following key activities: Coordinating training and other activities delivered and coordinated by the team: including scheduling, planning and supporting training and events, and communication. Developing and maintaining key team databases and information management activities , including circulation lists, training logs and team inbox/first alert. Anchoring team administration , including support to team meetings, preparation of papers and reports and support to other team members as required. The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. If you believe you meet the criteria of the person specification and would like to join the Royal Free as well as two very exciting teams, we would be interested in receiving your application. About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. Date posted 23 April 2025 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-6986511-A Job locations Royal Free Hospital Pond Street London NW3 2QG Job description Job responsibilities Collect all internal and external mail ensuring that this is opened, prioritised and filled accordingly. Prepare and send all outgoing mail. Support with month end submissions & validation Attendance and minute taking at departmental meetings as instructed. Type and distribute minutes and actions accordingly. Electronic diary management for the senior leadership team. Maintenance of personnel records, where appropriate, maintain shared drives and updating departmental email contact cards to reflect leavers and new starters. Manage and update the requests of police medical statements from the departmental generic email folder ensuring that all relevant consent and payment forms adhere to trust policy and are then completed by the appropriate clinician during admin days. All time urgent requests must be flagged to the clinical director for appropriate delegation. Manage and maintain all ED seminar room bookings, printing and updating the calendar and setting up the seminar room for all meetings as instructed. Book clinic appointments as necessary. Carry out all departmental binding, typing of notices, laminating and photocopying as requested. Obtain, track and maintain any medical records as requested by the senior leadership team. Provide break cover for the ED admin team as appropriate. Organise and support training of clinical staff as required Organise, chase & support the completion of onboarding new members including references To attend in the event of a major incident and assist as directed. Any other duties as deemed commensurate with the grade and as requested by the senior leadership team. Job description Job responsibilities Collect all internal and external mail ensuring that this is opened, prioritised and filled accordingly. Prepare and send all outgoing mail. Support with month end submissions & validation Attendance and minute taking at departmental meetings as instructed. Type and distribute minutes and actions accordingly. Electronic diary management for the senior leadership team. Maintenance of personnel records, where appropriate, maintain shared drives and updating departmental email contact cards to reflect leavers and new starters. Manage and update the requests of police medical statements from the departmental generic email folder ensuring that all relevant consent and payment forms adhere to trust policy and are then completed by the appropriate clinician during admin days. All time urgent requests must be flagged to the clinical director for appropriate delegation. Manage and maintain all ED seminar room bookings, printing and updating the calendar and setting up the seminar room for all meetings as instructed. Book clinic appointments as necessary. Carry out all departmental binding, typing of notices, laminating and photocopying as requested. Obtain, track and maintain any medical records as requested by the senior leadership team. Provide break cover for the ED admin team as appropriate. Organise and support training of clinical staff as required Organise, chase & support the completion of onboarding new members including references To attend in the event of a major incident and assist as directed. Any other duties as deemed commensurate with the grade and as requested by the senior leadership team. Person Specification Education & professional Qualifications Essential Evidence of continuing personal development. Desirable Minimum of 1st degree or equivalent. Project management qualification. Event management qualification. Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values. Experience Essential Experience of working in complex administrative and coordination environments. Desirable Experience in change management, quality improvement or projects. Skills and aptitudes Essential Knowledge of a range of data and reporting computer software. Excellent interpersonal skills with an ability to communicate and build relationships with a diverse range of colleagues. Good written skills including summarising and conveying meaning clearly and concisely. Numerate, with solid analytical skills/ability to understand and produce statistical information to use in problem solving . Ability and confidence to interact with, negotiate with and influence staff at all levels . Ability to manage time/priorities, often under uncertainty and while juggling competing priorities . Desirable Knowledge of word processing/Microsoft office including excel/database skills. Person Specification Education & professional Qualifications Essential Evidence of continuing personal development. Desirable Minimum of 1st degree or equivalent. Project management qualification. Event management qualification. Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values. Experience Essential Experience of working in complex administrative and coordination environments. Desirable Experience in change management, quality improvement or projects. Skills and aptitudes Essential Knowledge of a range of data and reporting computer software. Excellent interpersonal skills with an ability to communicate and build relationships with a diverse range of colleagues. Good written skills including summarising and conveying meaning clearly and concisely. Numerate, with solid analytical skills/ability to understand and produce statistical information to use in problem solving . Ability and confidence to interact with, negotiate with and influence staff at all levels . Ability to manage time/priorities, often under uncertainty and while juggling competing priorities . Desirable Knowledge of word processing/Microsoft office including excel/database skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Royal Free London NHS Foundation Trust Address Royal Free Hospital Pond Street London NW3 2QG Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab) Employer details Employer name Royal Free London NHS Foundation Trust Address Royal Free Hospital Pond Street London NW3 2QG Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab). Location : Royal Free Hospital, Pond Street, NW3 2QG London, United Kingdom