We are looking for efficient and effective administrator to join our busy, friendly Single Point of Access administration team, which is customer focused and supports the Adult Community Services across Barnet. You should be hardworking, flexible and motivated to provide a high quality service. A significant part of the role will involve processing new referrals and arranging appointments for patients over the telephone. The service operates 08.00 - 20.00, 7 days per week on a shift/rota basis including Bank holidays. The post holder will provide a comprehensive and high-quality administrative support to the team The post holder will assist in organising the team’s workload and manage diaries. The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers. Support temporary staff and support day to day running of the office We are looking for candidates with • Excellent administrative skills, • Impeccable organisational skills, • Enjoys handling patient queries over the telephone, • Customer service skills, • System One knowledge preferred, • Excellent written, spoken and telephone communication skills Just as we care about our patients’ wellbeing, we care about yours! We can offer you: • A comprehensive induction into the community service followed by a local induction to introduce you to the role • Car lease scheme *T&C’s apply • Flexible working options • Annual travel card loan • Training, support and development in your career To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits • Process new referrals in accordance with local Standard Operating Protocols (SOPs) • Book clinics and appointments and manage cancellations or amendments in a timely manner. • Maintain health records as required and according to local SOPs. • Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner. • Provide accurate confirmation of appointments to patients. Please refer to Job description and personal Specification for outline of skills, knowledge and experience required. This advert closes on Monday 21 Apr 2025. Location : Edgware, HA8 0AD