Job summaryDo you have a passion for patient safety and experience? If you do we have an exciting opportunity for a hardworking and enthusiastic individual to undertake the role as Divisional Governance & Quality Project Officer for the Division of Integrated Pathways.The division includes Older Peoples Services at Ipswich Hospital, Integrated Therapies, East Suffolk Community Hospitals, and the East Suffolk Community Services.This person in this role works across all ESNEFT Ipswich/Suffolk sites, including the main hospital, community hospital sites and community services in Ipswich and Suffolk.The position will be based at Ipswich Hospital but will may involve travel between sites to attend meetings, meet with the teams and perform audits.You will support the management of patient safety and experience at divisional level. Facilitates best practice in the analysis and management of incidents, PALS and Complaints and supports the serious incident and complaint investigations and action plans. The Patient Safety & Experience Co-ordinator will work closely with the Divisional Governance Manager and Associate Director of Nursing & Therapies to promote, develop and implement effective clinical governance across the Trust.Main duties of the jobSpecifically, you will provide multidisciplinary clinical staff with advice and information to effectively implement the principles and practice of clinical governance. You will take responsibility for delivering projects/ areas of activity linked to cross functional themes which are derived from national standards and requirements. You will work with members of the team in a matrix structure to fulfil specific outcomes.Monitors incidents being reported within the Division ensuring that they are investigated and completed within the Trust timescale of 20 working days.Liaises with clinicians, facilitates and monitors service area compliance with Being Open/Duty of Candour.Identifies and analyses clinical risk and complaint themes and areas for improvements in awareness and clinical practice.Undertakes analysis and other project work including short term urgent requirements, to respond to governance and risk needs.Builds relationships and promotes a patient safety culture, supporting service areas to improve care practice, systems and awareness following clinical incidents.Please note you will need to travel between Trust sites and to other external venues for meetings/conferences so you will need to be a Car Driver and ownerAbout usWe are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.We are one of the largest NHS organisations in England, employing more than 12,000 staff.We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8AJob descriptionJob responsibilitiesFor full details of the responsibilities and duties of this role please see the attached job description.Person SpecificationQualificationsEssentialoEducation to A-Level or equivalent with experience of working in the NHS in a Governance roleDesirableoEducated to degree level in governance / riskoClinical qualification / experienceKnowledge/ExperienceEssentialoProven knowledge and experience of clinical care within the NHS or healthcare setting; understanding the hospital as a whole.oRelevant training or experience of incident investigation, patient safety and risk managementoExperience of working with multidisciplinary teamsoFamiliarity and experience of using IT programmes. A working knowledge of Word, Excel and PowerPointSuccess in working collaboratively across professions, services and organisational boundariesDesirableoExperience of being involved in an incident/complaint where improvements have been madeoExperience of facilitating training sessions & presentationsSkillsEssentialoGood team player, supportive to team membersoExcellent interpersonal skills, and supportive to Trust staff dealing with distressing situationsoCar Driver and ownerDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameEast Suffolk and North Essex NHS Foundation TrustAddressIpswich HospitalHeath RoadIpswichIP4 5PDEmployer's websitehttps://www.esneft.nhs.uk/ (Opens in a new tab)